Peterson Auto Group

Thank you for your incredible loyalty! We’re honored to have helped you with your third car at Peterson Lexus and your 20th with the Peterson Auto Group. It means so much to us that you feel treated like royalty. We’ll keep working hard to provide you with outstanding service and care—both in sales and our auto body department!

Thank you for sharing your experience! We're glad to hear that your salesman was understanding and provided a pressure-free experience while showing you the exact car you came to see. We appreciate your feedback and hope you enjoy your new vehicle!

Congratulations on your new LX 600! We're so glad Caden and Talia made your purchase experience smooth and easy. And a big shoutout to Chris in service for going above and beyond to take care of your front plate installation right away! We truly appreciate your kind words and your trust in Peterson Lexus. Enjoy your new ride, and let us know if we can assist you in the future!

We appreciate your recommendation and are delighted that you're happy with your new car. If you need anything in the future, don't hesitate to reach out. Thank you for choosing Peterson Toyota!

Hi Mike, sorry things didn't work out. In the end, it sounds like you were able to find a vehicle and that is the most important thing. Enjoy your new ride!

Abby- You are leaving out a numerous amount of facts in your complaint. We want to clarify a few things here. You bought the vehicle in January 2024, and drove it for 8 months and 8,000 miles before the vehicle went into the shop. Not only that, you signed in no less than 7 places that the vehicle was an "AS-IS" vehicle. You were also permitted to take the vehicle to an independent mechanic of your choice for an inspection. We allow all potential buyers to do this. Furthermore, it's a model year 2018, meaning the manufacturer stopped offering any warranties sometime in 2021. How would our dealership, or any dealership for that matter be able to guarantee a 6 year old vehicle with 100,000+ miles will run longer than you expected. We also provided you a loaner car for the extent of the time your vehicle was in the shop. If you don't remember signing the "AS-IS' documents, please feel free to stop by and we will provide them for you to review. If you are going to villainize our dealership, it really is important to include all the facts, because we have done numerous things to help when it would've been very easy for us to not help at all on an "AS-IS" vehicle. As we have stated to you and your husband multiple times, we would be happy to trade you out of it for something else with lower miles. Please reach out if you have any other questions.

There are few points in your response that are not accurate/true. I bought the vehicle January 12th 2024 and it had to be towed to Peterson on July 3rd 2024. That is not even 6 months of driving it before it completely seized and went into limp mode as we were driving on a busy road. We noticed the suspension noise in April 2024 and it slowly got worse. Which we told our service guy. Not to mention, we got told it was fixed, got our car back for a week, just for it to happen again where we were finally told about the list of things wrong with it that were missed the week prior. It was in the shop for over a month and half. Yes, you provided a loaner vehicle, which we were grateful for, but honestly in our opinion that was the bare minimum that should have been provided to us for the amount of things having to be fixed on our vehicle not even 6 months into buying it. We were also told by the service guy at Peterson Chevy that the fluid in the front differential and transfer case were paste, not fluid, and there was no way that amount of build up could have happened in 6 months time. You also mentioned that “we were offered multiple times to trade you out of it for something with lower miles”. We never had this mentioned to us, not even once. We probably would have considered this option if we knew you guys were willing to take it back at all, but the repairs for the vehicle were $28,000 and we bought the vehicle for $30,000 so we would be in the hole either way. We also mentioned in the first review that we understood this was an AS-IS purchase, so your very passive aggressive comment about “if you would like to review the as is papers we signed please feel free to stop by” was very unnecessary and a bit unprofessional. We also were never offered to take the vehicle to an independent mechanic when we purchased the vehicle. This was never even brought up during the sale. Not to mention we had the sales representative with us for the entirety of both of our test drives so we never had a chance to take it somewhere even if we wanted to. I would hope any and all dealerships would be able to guarantee a 2018 vehicle run longer than 5 months without $30,000 worth of repairs needing to be done if it’s being sold on their lot. I’d highly suggest your inspections be a tad more thorough if even an extended warranty and the service representative at Peterson Chevy stated this problem was more than likely an issue before we purchased the vehicle. I would also suggest you train your sales team to not oversell a vehicle that they know nothing about. We were told that tires and breaks were new and they are now needing to be replaced 6 months later which isn’t right. We were taken advantage of for a sale and it is not being made right.

Thank you for sharing your experience with us! We're delighted to hear that Dan provided you with such outstanding service during your purchase of the RAV4 Hybrid Woodland Edition. We’re also glad that Jason made your financing process smooth and enjoyable. Your loyalty to Toyota over the years is greatly appreciated, and we’re honored to have earned your trust once again. If you ever have more questions or need anything else, don’t hesitate to reach out. Enjoy your new RAV4, and thanks for the high recommendation!