Peterson Auto Group

BMW and Curtis Pratt always provide first-class service. I live in Sun Valley and I have to drive almost 3 hours to Boise. Curtis does his best to schedule my appointments to make them convenient for me. Thanks!

Had oil change done---scheduled online at last minute and they did an excellent job.

Curtis always makes my service visits an exceptional experience and the quality of the work is always top notch.

We bought our Honda Ridgeline from Troy, and we had the after-market wiring kit attached at your shop for towing a trailer. The people are excellent to work with.

I am owned four Toyotas and am a return customer to Peterson Toyota and to Jeff Crabtree. In the two leasing transactions and in many contacts in between regarding the best time to transition the lease, Jeff has been responsive, active and knowledgeable, offering sound advice about the RAV4 updates and options. I have and will continue to recommend him as a man who can be trusted to be honest and straightforward and to be there for his customer both during and after the transaction. Jay has been honest and reassuring and efficient.

I am leasing a RAV4 as my business car from Peterson Toyota. A couple of weeks ago my tire inflation light went on, so I traveled to the dealership (I live 50 miles away) and they took it right in , aired the tires, washed the car and I was on my way. About a week later, that same light went on again and I suspected that I may have more of a problem than just needing air. So up I went again, without an appointment and they moved the car to the head of the line to fix it. Bobbi Jo was working with me and assured me we could get this done in about 40 minutes. Unfortunately for her, she then found out that the machine that repairs these problems was down, so they worked out another plan. Interestingly, I was working at a show that was another 20 miles the other direction from the dealership. So, with the spare on, I headed back to work knowing that Bobbi Jo was doing all she could to see about that machine getting fixed. Of course, this was on a Friday, and with the weekend ahead I was getting nervous. However, they did get the machine fixed and she asked me to come in at 7 pm on Friday to get the tire done and back on the car. So I did, and they did and I was on my way! Everyone was very helpful and courteous. they have excellent customer service at this dealership.

You people are always above all the rest in my book!!!

I have been a loyal customer having bought two vehicles from you including a brand new Sienna in March of this year. The service I received on our older Toyota Rav4 this past Friday, however, was less than satisfactory. We knew we needed new front brakes but we also decided to do the 90,000 mile service. This service is not mandatory but good to keep the car maintained. It is also very expensive at $740. We knew that going in. The issue we had was being called informing us that during the inspection the water pump was leaking and would be $500 to fix. Considering the fact we already were going to have a $940 day with brakes included, that was more than almost any family can afford. I said the only way that can happen is if we do not do the 90,000 mile service. Courtney said it was too late as they had already started. That is an issue that leads me to believe one of three things was going on here. 1. Courtney is not thinking of the customer at all and the fact this is an expensive day mostly due to an OPTIONAL service. Maybe she should have considered that most families have difficulty affording it and might want to see if the customer wants to trade the service for a repair or at least stop where they were at with the 90,000 mile service to minimize the cost. The point being the customer should have the choice. 2. Toyota deliberately delayed letting me know so that they could collect the service and get the repair. 3. Toyota?s process is poor in that the inspection should happen PRIOR to the rest of the service as it is expensive and optional compared to a needed repair. Quite honestly, none of these possibilities are good for the customer. I did not get the water pump repair done as that was too much money for one day. I also will NOT give you the job once I do fix it as this was not good customer service and will not reward you with the business. Further, it is doubtful I will get any future service for the Rav4 with you and the Sienna once the first couple of years are done as well. I have been a loyal customer for 16 years getting all my services done at Peterson. You have managed to wipe away all those good years of service with this one incident. One last comment-I was supposed to get a survey that never arrived some 10 days later. I sent a specific e-mail on this as requested if I was not completely satisfied with my service and have heard nothing. Thus, I am responding publically here. Nice job service department on caring about the customer.

I was shopping for a new SUV. I have been a Toyota owner for the past 40 years and loved the look of the Highlander 2015. Peterson Toyota had both the model and color I was looking for. Adam Beumeler was wonderful to work with. Extremely helpful and knowledgeable. I am so happy with my purchase that I plan to buy all of my automobiles (and have them serviced) from Peterson in the future.

This is the second time we have purchased from Troy at Peterson's Toyota, and we got an excellent deal and are very happy with Troy's help. We are however still waiting for a call back from Colby Thomas, accessories manager, to get an aftermarket hitch wiring kit installed.