Reviews
They were very easy to work with and understanding of any
They were very easy to work with and understanding of any concerns or issues that arose. That said, the new '23 Mazda CX-50 basically sells itself. It's an awesome car. But they gave me a fair deal on my trade in and have been nothing but helpful and pleasant to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After buying MANY new Mazda's from Woodhouse during the
After buying MANY new Mazda's from Woodhouse during the last 15 or so years They told my wife to continue driving her 2020 CX-5 with it's check engine light on until parts were available in July. This car was well under warranty with about 14,000 miles on it. Being and engineer and Classic car enthusiast I continuing to drive the car would likely result in damage to the engine and emissions components that would likely not surface until the warranty had expired. No other solution was offered. I even tried to trade it for a new 2022 and was offered an extremely low trade value with the comment that they didn't want to have it in their inventory for 6 months waiting for parts. Fine, the YOU use it as a loaner. They said they had about 13 other customers with the same problem. Internet research blatantly proved I was not alone and that this issue has been known since 2018 affecting multiple models. Numerous revisions of the affected parts have all failed. They claim they don't have the parts yet they are still building and selling cars. Efforts to reach MAZDA North America were frustrating and fruitless. Their TOTAL lack of response and effort has cost Mazda a customer of over 40 years. I would also like to say that aaditional research again revealed I was not alone in not being able to reach Mazda USA and Mazda Japan. If one thinks I'm making this up, I encourage you to try contacting them before purchasing a Mazda. I don't suppose Woodhouse or Mazda will post this to their webpage. But hopefully this will prevent another from the SUBSTANTIAL monetary loss I experienced
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
First car
Really nice staff, great place to spend a few hours in. The test drive went well as well as the negotiations. Were very open minded.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very satisfied
Amazing experience from start to finish Fred was the best so genuine and able to answer all questions he was with me every step of the way from just looking at the car to the moment my car was delivered I’m a very happy customer thank you Fred and woodhouse for my first car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Loving my Mazda CX-5
While waiting for my older Mazda's oil change I wandered through the new showroom and decided a new car was just the ticket. Having 2 Mazda s already I did look at other makes but Jose helped me see the error of my way-- in the best way possible! LOVE my new CX-5. I think they are one of the best cars on the road. My whole experience couldn't have been better and hope to be driving a Mazda for years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car buyer
This was the 2nd vehicle I have purchased from the dealer and was treated great both times. Jose was an excellent salesman who took the time to throughly go through the vehicle and answer all our questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying
I recently purchased a car from Woodhouse Mazda and the whole process was quick and easy. Fred did an outstanding job communicating through the whole process which made it effortless in purchasing the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dan Sharp is the best
Dan is not only a great salesman, he's just a really good person. He's not all about pushing a sale, he listens to what you need and doesn't try to talk you into something that you can't afford. He is also very personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice, no hassles car buying
We were shopping for car and Fred made the process very easy and fast! Negotiations were smooth, and we walked out that same day with a beautiful car!😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service!
We had a fantastic car buying experience with Dan Sharp! He's a genuinely nice guy and we still keep in touch, years later. We had all of our Mazda's service done here as well, and we were always very pleased. When our family moved overseas on short notice, the dealership even purchased the car back from us! If we ever return to the area, we wouldn't hesitate to buy another Mazda here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase