Reviews
Quick Oil Change
Usually it would have taken at least 30 minutes just for someone to ask you what you were needing help with. But this time I went in and was immediately helped and they completed my oil change fairly quickly. Nice job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kelsey, thank you for your review. We're glad that we were able to get your oil changed quickly and get you on your way. We look forward to serving you again in the future. -Lance Barraclough, General Manager
Very fast, very friendly!
Steve was the one who helped me when I first arrived to the service center, he was very nice. I was told the wait would be an hour, maybe 2 because it was busy but I had errands to run so I didn't mind. I also love the popcorn machine, I get some every time! But no more than an hour later I got a call from Steve saying my car was finished. When I picked it it up he explained that everything was good and answered any questions I had. I love how they clean off the car when they're done as well. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your review! I'm happy to hear your Service visit with us was pleasant. -Lance Barraclough, General Manager
Mechanic
Today we try to buy a brand new rav4 in the process we had the worst experience we ever had with one of the managers named Pitt Bell he was unpleasant and rude so we couldn't make a deal were sorry but we will be back some other day and hopefully not to deal with this guy again. We like Larry H miller because we're already customers of Larry h miller Honda and w bought 3 cars there we had a great experience and we thought it would be the same here.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I'm extremely sorry to hear about this and I will be investigating the matter further. I sincerely hope we are able to earn your business back in the future. -Lance Barraclough, General Manager
Kathleen Olson
I had to purchase some new tires. Bad time of year but salesperson was very helpful finding something I felt I could afford this time of year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm glad to hear we could help you with your tire needs. Please let us know if there is ever anything we can help with. -Lance Barraclough, General Manager
Always a good experience
It's always a good experience coming to LHM Toyota for my periodic services. My schedule doesn't really allow me to make appointments, so I have to just arrive and hope that they have time for me. They always do. The routine maintenance usually takes less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting your vehicle with us! I'm happy to hear you've enjoyed your experiences here. -Lance Barraclough, General Manager
Service
I was very impressed with the service tech Steve. We were treated very well and the car was done sooner than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm glad to hear your service experience was enjoyable. Thank you for your review! -Lance Barraclough, General Manager
Owner
Overall, good job. If a wash job afterwards was necessary, they should've dried it all off.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback and I'll pass it along to the team. -Lance Barraclough, General Manager
Service experience
Very professional staff. Enjoyed my interaction with them. My car was done in a timely manner and well taken care of. Recommend service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review of our Service Department! Your feedback and business are very valuable to us. -Lance Barraclough, General Manager
VSC System Repair (brake actuator)
I am so pleased with the repair! They even fixed a couple small things they noticed needed attention. Plus, they vacuumed and washed my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! I'm glad you were happy with your repair and experience. -Lance Barraclough, General Manager
service
Everything was completed as requested and fully satisfied....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's great to hear. Thank you for letting us know how your visit was. -Lance Barraclough, General Manager