Larry H. Miller Toyota Murray

The service was good and fast. I had pleasant experience with Jane Neilson. She treats customer friendly and she is very professional.

Am I being PUNK'd? Where's Ashton Kutcher, I asked myself multiple times throughout a ten-day horrific excursion waiting for a simple phone call to let me know that my USED CAR INSPECTION was done. What is normally a routine 45-90 min. inspection, took LHM Toyota in Murray 10 DAYS to get right, after they fried my 2004 4Runner's ECU (computer system). Then it became a comedy of errors over the next several days for them to get the right part from their manufacturer in Maryland. They sent the wrong one, then they couldn't get it released, etc. etc. I originally specified to Jake Graham who attended me on Day 1, that I just purchased the 4Runner from a private owner and that I noticed the VSC Trac indicator was on the dashboard. I also asked if he could look into a few small interior parts that were missing when I bought it. I'm pretty sure he was playing Candy Crush on his iPad when I was telling him what I needed done, but he pretended to take notes as I spoke to him. I was told they would do a used car inspection and give me a call in an hour and a half. I never got that call but after I had run my errands, I came back to the dealership to pick up my car... or so I thought. That's when I was informed that their tech had fried my electronic system and that they'd have to keep my car another day or two to get the new ECU installed. They put me up in a rental Corolla and I figured, 'well, at least I'm getting a new computer system for their mistake.' Well that failure to receive a phone call from Jake became the norm. I couldn't get the kid to all me back even when I asked, "can you go talk to the technician and give me a call right back?" After all of their mistakes and keeping me from having my 4Runner for my deer hunt, Jake told me they'd try and compensate by not charging for the Inspection and that they would detail my truck for me. Again, I though, "well, at least they're trying to do what they can to fix their mistakes". So I wait, and wait, and wait for a phone call, everyday just to hear how things are coming. Nothing. Finally, I go in and ask to speak to the Service Director, Lisa Jacobsen, expecting that if Jake doesn't care about Customer Service, the Service Director will. I was wrong. She apologized and told me that she'd personally call me by noon the next day. Did a get a phone call? Nope. I call later that day. She tells me it's been a crazy day but that my car was FINALLY finished (9 days after I first took it in). I go in to pick it up and barely get there before they close. She gives me the keys and tells me it's been detailed and that she hopes I'll give them another chance. I take the keys and go switch my kids' car seats from the rental car. The car had not even been vacuumed. I kid you not. ON TOP OF THAT, they didn't even run the service to re-configure the VSC TRAC system OR get me a price list of the parts I had asked for, the two things I asked Jake to do while he played Candy Crush on Day 1. Lisa promised me that her techs would do the detail right the next day and she would get me a list of the parts. She offered me a measly 15% discount on the parts which I thought was an underwhelming offer to retain a Customer, and the detail was better, but not worth $199 had I paid for it. While there may have been several things that were outside of LHM's control with the ECU, etc., Customer Service was NOT one of them. A simple phone call each extra day that they kept my car, just to keep me in the loop would have gone a LONG way. Not to mention doing what you say you'll do and caring enough about the Customer to make things right when things go so wrong. I will NOT recommend these guys to anyone and will NEVER risk taking any of my cars here again. Which is sad, because their sales people and technicians may be doing really good work (or maybe not, how would I know?), but their Service reps are screwing it up for them in a terrible way.

Very happy with the service. Easy online appointment, service was completed quickly while I waited. Employees very helpful from being to end. - Thanks for the car wash!

Took my car in for the 15000 mile service. I would have given a 5 star overall rating because the Customer service was great and they were quick with the service. However, I only gave a 3 star overall rating because, I asked them to not wash my car. It was sparkling clean when I took it in because I had just spent an hour and a half hand washing it myself prior to taking it in for service. I do not want my car going through automatic car washes nor, do I want other people washing my car. They were told not to wash it by the customer service rep. but they washed it anyway. DID NOT make me happy! I had to go home and rewash the car myself because of the poor job they did wiping it down. The car and windows were left very streaky. To avoid this from happening again a sign should put in the front window that notifies the service techs that the customer does NOT want the car washed. I will take my car back there for service again and give them another try as long as they respect my wishes.

Although Steve was unavailable because of a family emergency, the other members of his team picked up and did an excellent job of installing a new passenger side mirror on my Camry

Fast, Efficient, very pleasant and professional....on time appointment waiting area comfortable, very comfortable...good treats, tv, plugins desks etc

Steve Beck was the one who helped us to get our RAV serviced. He was wonderful to work with. He went the extra mile to help us. He also told us if we needed anything to give him a call. We hope next time we bring in one of our vehicles, he will be the one who assists us. The mechanic who worked on our vehicle also did a great job. Thanks to her too. All of our experiences with the service center have been good. Thank you.

I was just having my car serviced, oil changed etc. A pleasant experience.

Scott Anderson was there for us rise and shine on the weekend. He listened to our interests and preferences that was pertinent to this new car purchase. Bingo, sales closure! Thanks Scott, and Larry H. Miller Toyota. D. Olson

Quick service and friendly, knowledgeable service representative.