Reviews
Horrible body shop!
They do not know how to apply a clearcoat and will not honor "guarantee"
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so sorry to learn that your experience with our dealership was a negative one. Please come in and the Body Shop Managers will be happy to look at the problem.
Didn't even get acknowledged
I walked onto the lot and managed to walk everything without being acknowledged by any of the approximately 10 associates who were sitting roughly 15 feet away from where I parked. That's not what I call taking care of the customers on your lot
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
On behalf of everyone at our dealership, I would like to apologize for the trouble you had experienced with us recently. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass un-scrutinized.
My Outstanding Experience
I bought my 2017 Ram 1500 on 3/31/2017... Sam DelBrocco was the most outstanding sales professional I ever came across. He was very kind and willing to help. I will never buy any vehicle from another salesperson... Brian Kelsven, was extremely well knowledgeable of all the electronics, all kinds of "bells and whistles", and did a phenomenal delivery of the truck to me. My Entire Experience was Awesome!!!, From my salesman "Sam DelBrocco" to the sales manager Rick Lipowski, to my Finance Officer "Steven" to Brian Kelsven - who explained me all the functions of the truck, to Pam the receptionist, all the way to the Owner - Don Luke -, whom I met in person and we chat for a while.... They all were an amazing team... Congrats to them.. Thank you all, _Milty M
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you so much for writing such a glowing review about your experience with us! We're absolutely dedicated to making sure that all of our customers receive a vehicle buying experience that's as convenient, comfortable and hassle-free as possible, and we're so delighted to hear that you managed to experience this value first hand with us. We truly hope you continue to choose us for all of your automotive needs, and we look forward to seeing you again soon
Never going there again!
The sales guy Adam was not very friendly and wouldnt budge on the price, saying they were already offering the best price on a used car. I went down the street to courtesy chevrolet, got a newer car with less miles and it had never been in an accident for less than the one they were showing me. If you want an overpriced junk car and to be treated like you're stupid, then Bill Luke is the place to go!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are so sorry to learn that your experience with our dealership was a negative one, but glad to hear you eventually found a vehicle. Again, I am sorry we couldn't come to a deal but we really so spend a lot of time pricing all of our vehicles. If we can do anything for you in the future please contact us 602-249-1234.
Car buying made easy!
I purchased a 16 Malibu After finance Brian kelsven followed me it to my vehicle and went over all my electronics pairing my phone showing me my apple car play and also setting up my 90 days of FREE Onstar couldn't be happier
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad you had a great car buying experience with us and thrilled to read that you are very impressed with the quality of customer care you received.
Great service
I reviewed other dealers for a 2017 dodge ram rebel edition and bill luke had the lowest prices of them all.. I was pre-approved before even walking in... Test drove the truck and was out after few hours. I love the truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love this team and are glad you got the service you hoped for. Thanks for sharing your positive experience.
Wonderful experience, excellent salesperson A+++++
My sales person was FANTASTIC, very easy-going and laid-back not high-pressure. He listened to what I wanted and totally met my needs the whole process was very easy and wonderful I would definitely purchase another car from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad everything went smoothly, with your new purchase! It's definitely our goal to make sure you have the best experience possible. We look forward to working with you again!
Excellent Car Buying Experience
Yesterday, we bought the 2017 Jeep Renegade. After the vehicle was detailed, Brian Kelsven showed us all the features on this vehicle. Brian displayed great patience and courtesy with all the questions I had for him. This is the second vehicle we purchased from Bill Luke and it is people like Brian who will inspire us to come back to your showroom for the years ahead.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you. Customers like you are the foundation of our success, and we want you to know how much we appreciate your business.
Outstanding service!
The dealership was extremely busy but we still had prompt and professional service. We got exactly what we were looking for and had no issues with the financial part. No hidden fees just as advertised. Definitely recommend Bill Luke to family and friends!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to share some honest feedback. We are also appreciative that you've taken the time to recommend friends and family to our store.
Great Experience
Brian Kelsven and Tony Sanders were very helpful and knowledgeable. They had answers to all my questions and the buying experience was smooth. I would recommend them to my friends and family.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving a great review.