Arrowhead Cadillac

I had my '08 xxx towed there for a "no run" condition after some engine maintenance. They messed with the car for three days, then sold me a rebuilt ECU ($1400) that I did not need, as it turned out to not be the problem, then when the replacement ECU didn't make any difference they then decided we needed a replacement crankshaft position sensor. It was then that I fired them. I had previously tested the sensor and found it to be working. I told them this in writing when the car was delivered to them. After a week and a bill for over $2700 I had the car towed back to my house, still not running. Turns out the serpentine belt ($25) was worn out causing the alternator to provide insufficient power to keep the ECU alive. So, after their "experts" wasted a week of my time and over $2700 I had to fix it myself by replacing the belt. There was absolutely no service provided, and I am out the towing charges to move the vehicle to and from this dealer. Management made no effort to make this right, Barring satisfactory resolution through the BBB, I will have to resort to litigation. Mister Good wrench does NOT work at Arrowhead Cadillac service department, they have absolutely no technical talent, they would never have been able to diagnose this very simple problem. Josh S. You embarrass yourself and your company with your "copy and pasted" response to all of the unfavorable reviews regarding your service department. I have already wasted thirty minutes of my life discussing this matter with your general manager, Mr. Michael Mewees, when I had the vehicle removed from your facility in January. Mr. Mewees at that time said he would discuss this matter with his service staff so I have to assume Robyn Schluter is fully aware of the situation. Mr. Mewees had an opportunity in January to set things right, but declined. This matter has been referred the appropriate agencies, and now that other the agencies are involved; we need not discuss this matter any further with you or your team. Have a nice day

Mike Tennant is always a great help for me in service. Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thanks so much Mike! J'Dette Cerino

*** PLEASE READ - BEWARE *** It saddens me to write this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cadillac had my Escalade for over two months to fix a parasitic draw and flush the transmission. I almost never got updates, and when I did, it was me calling them. They lied to me about having a comparable loaner. I bought their extended factory warranty through MPP at the highest "Platinum" level. They still changed me $786.11 to fix a shifting problem with the transmission by "flushing the fluid." It would be interesting to keep the vehicle to prove that was the "fix", but after my horrendous experience with Arrowhead Cadillac, I'm trading it in. The parting slam was being told they will charge you an extra 3% if you pay by credit card. Insult to injury. There's more to complain about, especially after speaking to the useless and patronizing general manager, Mike Meewes. I highly advise staying clear of this horrible dealership. You've been warned ⚠️.

Not happy with service rec'd on 1/13/25 and 1/20/25 Escalade was initially diagnosed with problem with battery Engine light was on next day same problem I'm out 2000 with 100 discount asked to speak with GM he never retuned my call! this makes me feel like I'm not a valued customer someone should have spoken with me! James Boone

Excellent service, full attention to my needs by Service advisorr, Daniel Vega Part on back order advised that I will be called when it arrives, performed scheduled service and I'm very happy with service received by Aarrowhead Cadillac

They were real friendly and knew their business. I didn’t buy the only reason I live in Colo and can’t travel that far to old but really liked the car!

Very responsive. Had the car ready clean and cooled down to show us. We ultimately purchased a Lincoln.

Todd Coffer the service rep is a 1st class professional!!! Knowlagable, informative, super polite, friendly and efficient. Brittany at the Vehacle loaner desk is a sweet and pleasant lady. This is a well organised department and I highly recommend it to everyone.

Overall an excellent dealership. I have had experience interacting with many of their employees over the years, in many departments (Sales, Service, Finance) and every interaction I always feel great about the experience.

In my opinion, the only place to shop for a new Cadillac in Arizona. Everything is always top-notch.