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Arrowhead Cadillac

(499 reviews)
Visit Arrowhead Cadillac
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (623) 209-7313 (623) 209-7313
Used (623) 207-7219 (623) 207-7219
Service (623) 207-8345 (623) 207-8345

Reviews

(499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Arrowhead Cadillac from DealerRater.

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Stress Free Car Shopping for the Budget we set

I asked for Mike Martin, because he was referred to us from a trusted long time friend's son, Bryan Fawcett. Upon arrival at Arrowhead, I told Mr. Martin this is our BUDGET and it will be that budget. He went to work finding cars that are in our range and what we require. He was very patient and focused on what vehicles my wife felt strongly about. HE LISTENED, period. The rest of the crew, Jorge in finance, Todd, in service, Michael Scarfia, Sales Manager, checked in to ask us if every things a-okay.The lady took our initial phone...Smooooth...Arrowhead Cadillac People are "above-the-rim". We will refer our family and friends, WHY NOT? Thanks for getting us out of "dealership disappointments".. Harv & Claudette Kuntz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for the outstanding review! We are so pleased that you had a great experience with our team! Come back and see us again soon!

Markie

Very friendly staff and although I didn't end up purchasing a vehicle, they were extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the great review! It was a pleasure having you here and we hope to work with you again in the future!

Excellent Customer service

If your looking for a Cadillac and you want excellent customer service go to arrowhead Cadillac ask for don arbuckle he is amazing he wi get you on the perfect car and Darcy will take Care of your financing they are great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Arrowhead Cadillac!

Go see Christian he'll take care of you

Anytime I've walked into Arrowhead Cadillac I receive nothing but top of the line service. The sales person Christian always try to find me excally what I'm looking for. This is the 4th car I've purchased from Arrowhead Cadillac and they will continue to get my business. I've been to other dealerships and I could say from experience that Arrowhead Cadillac is the cleaanest, friendliest and overall better then any other dealerships in Arizona. Good works guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We truly appreciate you taking the time to write a review of your positive experience with us, and we can't thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

Always Classy

Anytime I've walked into Arrowhead Cadillac I receive nothing but top of the line service. The sales person Christian always try to find me excally what I'm looking for. This is the 4th car I've purchased from Arrowhead Cadillac and they will continue to get my business. I've been to other dealerships and I could say from experience that Arrowhead Cadillac is the cleaanest, friendliest and overall better then any other dealerships in Arizona. Good works guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

Great Cadillac Purchase Experience

This was my 1st Cadillac purchase and it was wonderful. I had the pleasure of working with Barbara Mickelson and Michael Meewes. Both were delightful to work with. I purchased an Escalade - when you purchase a car it should be a hassle free, great experience and because of Barbara and Michael it truly was. Honest I live on the other side town and was all set to buy my Escalade from another dealer, but thought I would just check out Arrowhead Cadillac. It was the best car buying decision I ever made - they treated me fantastic. I got a very fair price - for me buying a car should feel really good, not like you are in a negotiation battle and I can tell you at Arrowhead Cadillac it was a feel good experience. Finance was great too - getting me in and out in no time. Barbara showed me every feature of the car and called me numerous times to make sure I understood everything and was happy with my purchase. The dealership is top notch too - all of the employees were so friendly and all offered me drinks and snacks while I was there. I encourage any person looking to buy a Cadillac to visit Arrowhead and ask for Barbara and Michael - it will be the best Cadillac buying decision you can make too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new SUV! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

2015 Cadillac Escalade

Would highly recommend this dealership. Joe was outstanding and listened to our wants and needs. No high pressure and informed us when they got a used vehicle in that he thought we would like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words and recommendation! We truly appreciate the opportunity to earn your business, and we look forward to working with you in the future.

Service

Fine, Great reception area. Are you counting the number of letters that I am submitting????????????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the 5 stars and the feedback!

2014 Cadillac Escalade

Great experience, knowledgeable sales team and great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the outstanding feedback! Our team truly enjoyed working with you and we wish you all the best with your new vehicle. Come back and see us again!

Mrs.Kelly Locking

great, I have already told my friends about my experience with the "no pressure" sales and they are heading in to buy cars as well. The salesman made everything smooth as silk. We intend to purchase our next car from him as well when we are ready. Bonus was the soft serve ice cream in the waiting area!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Kelly! Your review and recommendation means a lot. We appreciate your business.