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Russ Darrow Metro Mazda

(1,127 reviews)
Visit Russ Darrow Metro Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (855) 871-0696 (855) 871-0696
Used (855) 870-5566 (855) 870-5566

Reviews

(1,127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Metro Mazda from DealerRater.

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Oil change

Great place and great team of employees. Wouldn't go anywhere else. I would highly recommend this dealership to everyone. I will definitely be coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Deal

They wouldn’t let me leave without offering the number I wanted. I was about to leave and they offered to drop the price again. Ultimately I got a deal I couldn’t pass on. A 3 year lease on a 2018 Mazda with less than 1k down and a crazy low monthly payment. I wouldn’t have found a better deal anywhere for the car I got.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Satisfied Customer

Found the car I purchased on line emailed dealer about car It was waiting and ready when we arrived! Alejandro was a big help and knowledgeable and he helped make my day a success in purchasing my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Going to all lengths so get me the best deal!

My sales rep alejandro Soto went to so much trouble putting multiple quotes together for me and my fickle husband. Regardless of our back and forth on which Mazda 3 we wanted he was patient and kind to us and helped us find the perfect fit! His customer service was outstanding and I went away a happy customer with a price i was comfortable with and a car I now love. I would definitely recommend Russ Darrow Milwaukee for any person looking for their next vehicle and if you happen to drop in, ask for Alejandro Soto, because I can promise you, you won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2018 Mazda 3 Touring

110% recommend this dealership, I had always loved Mazda but recently bought a Jeep, I was unhappy with the Jeep purchase (not bought at this location), they gave me the best deal I could find on the 2018 Mazda 3 I purchased and also gave me the trade in price I wanted for the Jeep. At no cost they also gave me an extra FOB! I may not ever buy from another dealer ever again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience at Russ Darrow.

Kevin Knapp was fantastic. Friendly and knowledgeable, great to work with. Was in and out with my new CX5 in 3 hours. Loving my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome customer service

I was guided through the whole process and the staff did everything they could to help me and my situation. I am very grateful for the hard work they have done for me! I highly recommend their services!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing

Wow what can I say I walked in Everybody was so polite and professional with great customer service. I arrived there looking to get a used vehicle 🚗 but I left out with my brand new 2018 Mazda 6 Sport Due to them doing a wonderful job with finding me a loan and getting the best deal for my monthly payments and everything thank you 🙏🏽

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recent purchase experience

I recently had a great purchase experience with Russ Darrow Mazda - from initial inquiry through to finalizing a deal, Alejandro in Sales was very helpful to make it go smoothly and address all my questions. Josh in Finance helped identify additional savings from being a loyal Russ Darrow customer over the years. Would definately recommend to others.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great vehicles and great customer service

I've gotten two vehicles from these guys and everyone I've worked with has always been fantastic. Very helpful and eager to help you find a car you'll love while working with your budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.