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Russ Darrow Metro Mazda

(1,230 reviews)
Visit Russ Darrow Metro Mazda
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (855) 871-0696 (855) 871-0696
Used (855) 870-5566 (855) 870-5566
Service (866) 620-7869 (866) 620-7869

Reviews

(1,230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Metro Mazda from DealerRater.

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I purchased my Mazda 3 from Metro Mazda over 2 years ago....

I purchased my Mazda 3 from Metro Mazda over 2 years ago. They had Mazfa dealerships closer to my residence but I continue to use Metro Mazda for service because of the pro.pt excellent service I receive from them. I highly recommend them

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very good experience, Recommend Kurt, Warren, and Adam,...

Very good experience, Recommend Kurt, Warren, and Adam, they made things happen for us. We have lower credit ratings, but still was approved. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Adam and team made sure to take care of me and made sure...

Adam and team made sure to take care of me and made sure that I left happy and excited to drive my new CX-5

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome! Jose worked really hard with me to find the...

Awesome! Jose worked really hard with me to find the truck i wanted. Color. Price. Style. Etc. Always friendly, welcoming, and hard working. Really appreciated his service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent service. For the Mazda I’ve always wanted. I...

Excellent service. For the Mazda I’ve always wanted. I couldn’t be happier. Alejandro was excellent in his customer service. Just an overall great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We purchased 2 vehicles within one week. Kurt and Don...

We purchased 2 vehicles within one week. Kurt and Don were fantastic to work with and no hassle! 1st time Mazda owners. THANKS! 🚘 We will definitely recommend to family and friends!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience from walking in the front door, to...

Great experience from walking in the front door, to walking out with a new car. The entire crew doesn't treat me like another commission...that's most important

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience I've ever had

What a truly amazing car buying experience. From the moment I was greeted on the lot, to the time I drove off in my beautiful new CX5, the guys at Russ Darrow went above and beyond for me. Everyone was very polite, patient and extremely knowledgeable with all the specs and details on every model I asked about. Not once did I feel pressured or like a nuisance, and I definitely had a lot of questions. Chris was my salesman and he was great. Every question I had, he had a well informed answer to. He definitely knows his cars and made me feel confident in my decision. The teamwork and camaraderie between Chris, Adam, Dean and Warren was amazing. All four gentlemen went above & beyond for me. At least, that's how they made me feel. Both gentlemen in management; Dean & Adam made sure I was well taken care of and 100% happy with my purchase -and I am! I opted for a 36 month lease and will undoubtedly be back again in 3 years to upgrade to the newest model. Until then, I will confidently refer anyone I know in the market for a new car over to Russ Darrow, because I just know they would be taken care of and drive off happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding customer service! So happy with my purchase,...

Outstanding customer service! So happy with my purchase, love my Mazda 5. Adam, Dean and the whole group made my experience great I will definitely be referring them to family and friends and coming back again thanks again everybody !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience!!

Had a great experience with Alejandro at Russ Darrow of Mazda Milwaukee!! Ended up buying a new 2019 Mazda 3 hatchback! Got everything I wanted for a great price! Customer service was outstanding!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.