Reviews
Write a reviewGreat Experience!
I've bought a few cars before, but this experience has quite possibly been the best one! There are no tricks or gimmicks when it comes to buying or service work with Tim. He will do all he can to accommodate you and help you get what you need in a quick manner. As far as service goes, he is willing to actually go out of his way to make sure you have a way to get to places you have to go to even if it means driving you a loaner vehicle himself. He is extremely timely in communication and friendly to talk to. He is the kind of car dealer any person looking for the small town feel can appreciate. To top it all off, such a great selection of vehicles and good pricing on them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
My son and I had narrowed our search down to two cars, one in El Paso and one in St. Charles, IL. I wasn't too familiar with El Paso and certainly not Mounce Automotive so I did some research. Once I read through the numerous very positive reviews, I was sold that the drive would be worth it. We were not disappointed. Tim was our sales person, and like everyone mentioned, his customer service and professionalism were top notch. The car was exactly as he described it leaving very little left but a discussion on price. Tim was up front, gave us a great price and we were on our way. We couldn't ask for a better buying experience. I would highly recommend Mounce Automotive and specifically Tim for your next vehicle purchase. If you're looking for honesty, a hassle free process and a fair price you won't do better anywhere else. Jeff - Peoria, IL
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very good to wotk with! No high pressure sales.
Mounce had two trucks that I was interested in. I was able to take both for an extended test drive to see which one was the right fit! Tim was great to work with and was very helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jay, I hope you enjoy your new Ford F-150 please let us know if we can do anything for you. Thanks, Tim
Tim Dawson: Sales Consultant
Tim was very great at explaining things, as we are new in the buying process. Tim was helpful in finding me a vehicle that properly met all my needs. He is very friendly and personable, and would highly recommend him to anyone searching to buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Abagail I'm glad you had a good experience with Mounce Automotive. Please let us know if there anything we can do for you. Thanks, Tim
good experience
Made the buying experience painless. quick, good communication, trustworthy. I liked it
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the nice words.
Bought 2011 Prius
He did a great Job, did not pressure me at all. A great addition to your business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John thank you for the kind words. I hope you enjoy your new Prius. Thanks, Tim
Thanks!!
Youtube video was helpful in buying! Car was as expected and there were no surprises. Willing to work with pricing and bank. Excellent communication from Tim. Would buy from him again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hannah im glad the YouTube video as helpful. Please let me know if we can do anything ells for you. Thanks, Tim
Good Service
Recently I bought a car from Mounce Automative. Tim was so helpful and friendly. Every process went smoothly. I really recommend Mounce to anyone. Thanks a lot to Tim for his support.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Selva I'm glad your happy with you new Nissan Altima. Please give me a call if you ever need anything! Thanks, Tim
Alexis Himes
Excellent place to buy a car!! I bought my new Mazda 3 here and I couldn't be any happier! My car is in superb condition!! Tim was very helpful through the whole process and the rest of the staff was great as well!! I highly recommend taking a look here when trying to find a new car! I'm very happy I stopped here first!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alexis Im glad you had a great experience with Mounce Automotive. Thanks, Tim
Zak Kruse
Tim was great! He made this purchase very easy. He helped me with the loan information and followed up without making me feel pressured. I will most definitely recommend this dealership again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Zak thanks for coming in. It was great doing business with you. I hope you enjoy your new truck! Thanks, Tim