Reviews
Great Service!
Great Service! I had a excellent service manager that addressed all of my service issues. He was very pleasant and kept me informed. Getting the rental while the service was performed, was great help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, Noir! Thanks for leaving us a five-star rating! We couldn't be happier that our team went above and beyond to provide you with quality service. We'll see you next time!
Hello there, Noir! Thanks for leaving us a five-star rating! We couldn't be happier that our team went above and beyond to provide you with quality service. We'll see you next time!
I don’t like paying for tires, brakes and windshield
I don’t like paying for tires, brakes and windshield wipers to be checked. Seems like something we can do ourselves and to bring it in is a big waste of time. They should at least check the sprayers. Part wasn’t replaced correctly, so it needs to be replaced again. Another waste of my time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we do appreciate your feedback, although it is a simple service we do take pride in our competitive pricing compared to other dealerships and independent repair shops in town. The issue with the sprayer not working is concerning, this should have been checked during the inspection, I will use this opportunity to coach my technician. I would appreciate the opportunity to make this right, if you are willing, please contact me at 520-665-3820 or through my email at nzielinski@pretoy.com, I want to fix the issue with the sprayer as soon as possible. Thank you again for your feedback.
Good feedback from the technician and excellent
Good feedback from the technician and excellent explanation, took less time for the service that I was expecting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Alberto! Our team always wants to make sure that our guests have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back!
In for oil change, advised service person maintenance
In for oil change, advised service person maintenance required notice already on. Upon “completion” of the job, I paid. Receipt stated no oil change or filter exchanged. Asked what they charged me for then?? Top off and some vehicle inspection?? Not what I asked for. Explanation then was, it still needed 1k miles before the req oil change. Well I could have made a decision to return at that time or do complete oil change then. Spent 2 hours waiting for a brief inspection with an appt. I was asked to wait another 2 hours, I told them my only day off and was not planning on spending my whole day at dealership lobby. Their mistake, they provided a loaner, but still want another $80 in addition for correcting their mistake. Very disappointed. Will not use this location again. Service guy stated he was new, and try offer waive the oil change and make it right, then called me and told me his manager said no and I have to cover full amount.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Aurelia, Thank you for your feedback. I did some research and found that the vehicle was purchased earlier this year in California. Prior to sale, an oil change was performed. Per Toyota's parameters, the vehicle should be serviced every 5,000 miles or 6 months, however, the oil is scheduled to be changed every 10,000 miles or 12 months. The service with no oil includes tire rotation, top fluids, lube chassis, and brake and safety inspection. It seems as though this was not properly conveyed to you by our advisor, and for that I apologize. Please understand that we do not provide complimentary rentals for maintenance services. We did make an exception in your case because we wanted to ensure you had a positive experience. We hope you accept our apology and know the rental was provided in good faith. We have taken this as an opportunity to coach our associate on how to properly educate our guests on their service intervals. Sincerely, Sean Welch Service Drive Manager Precision Toyota of Tucson
I thank you for reaching out. I appreciate you responding.
Staff was extremely courteous and had amazing customer
Staff was extremely courteous and had amazing customer service. They treated me like family. They researched the problem and fix it with out charging me. The service was quick. I am extremely happy with your staff and service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Luis! Thanks for the five-star rating! We'll be sure to share your feedback with our team and we hope to see you again soon!
I came in for a service today, I didn’t realize there was
I came in for a service today, I didn’t realize there was no walk-in lane, but Kalie Ray was so sweet and got me scheduled in very quickly, there was a miscommunication in the mix but she was so nice and accommodating! My car was done very fast, and I will definitely be scheduling my maintenance here in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Katie, Thank you for your review! We are so happy to have Kalie on our serve team. She has amazing customer service skills and your feedback is so important to us! It's our pleasure to serve you! You can ask to work with Kalie every time you come in! We look forward to seeing you again.
Service center is always top notch, respects your time
Service center is always top notch, respects your time and doesn't pressure you into services you don't want or need
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi 0azdabacks0, We are happy to be here for you! Thank you for this great review! It's our pleasure to serve you!
This dealership and their service advisors are the best;
This dealership and their service advisors are the best; very knowledgeable, kind and brilliant! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Towers5! Thank you for your 5-star review! It's our goal for every guest to be as happy as you are! We look forward to serving you again! We will be here when you need us!
Service personnel are very responsive to your needs, as
Service personnel are very responsive to your needs, as well as explaining any issues. Service is performed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jwelch006, Thank you so much for your perfect review! It's our pleasure to serve you! We will be here when you need us! Sincerely, Precision Toyota of Tucson 520-795-5565
Keep up the good work. Your Service Department personnel have been been knowledgeable, courteous, and professional on every occasion I’ve had service done since I bought a new RAV 4 in 2021..
I won't be going back to this dealership.
I won't be going back to this dealership. I bought a band new 2019 RAV4 Hybrid Limited edition SUV from this dealership. I always do car service at the dealership. Last time I went for 35,000 mileage service. They give me a $3000 quote for set of tire replacement. Breakdown: Mount and balance the tires: $2994.08 225/60R18 100H DUNLOP GRANDTREK PT20 Tire balancing: $49.95 Tire Alignment: $119.95 Break flush: $124.95 It's a $200 tire. $3000 for a set of tires. total rip-off.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jerry, The quote for $2994.08 is for three different sets of tires. Your service advisor made a mistake and should have had those tires separated on your repair order for you. Please accept my sincere apology for any frustration caused by this error. Will please call me when you have a few minutes for us to discuss this? You can reach me directly at 520-665-3746. I hope to hear from you soon. Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565