Reviews
The Collision shop did an amazing job replacing a door
The Collision shop did an amazing job replacing a door lock actuator on my 97 TOYOTA CELICA GT which is in very clean condition which I thought was not going to be repairable since the lock failed closed and the door could not open. I was proven wrong and they were able to open the door and replace the part. Very Impressed and did an awesome job! The other TOYOTA dealer which was actually closer to me sucked and going the extra miles to get to the Collision center was totally worth it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Risuzama! We are so glad you shared about your visit to our Collision Center! A 1997 Toyota Celica GT! What a cool car that is! It was our pleasure to help you with your door locks! There are many talented people here to help you whenever you need us! Have a great week! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
Need shorter wait time
I enjoy the service but I do have a concern. It is that the service takes too long. What should take about 1 1/2 hours takes about 3 hours. I would appreciate it if more consideration was given to honor the customer’s time. Thank you.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Okie, Thank you for writing to us. Will you please contact me when you have a few minutes? I'd love to know more about your visit and the services we performed. I wonder if there any added services? I need your name or phone number to find that information. You can reach me directly at 520-665-3746. I hope you're having a great morning! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
Reliable service.
Reliable service. Efficient set up. Sometimes the estimated car service time is a lot longer than expected; however I am happy to have the service done correctly! The employees are professional and seem happy in their jobs.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello mhuckelberry, We are happy to see your review today! We really appreciate your feedback on how we can improve and could have earned that extra star! We want every guest to have a 5-star experience with us. We will discuss your feedback in our next managers meeting. Thank you for being our guest! Best, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
Customer since 1987.
Customer since 1987. They keep my 2000 Corolla running like new. Treat me well always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means everything to us, bonniehoulton! Thank you so much for your fantastic review and, most especially, for your decades of loyalty to Precision. We wouldn't be where we are today without guests like you. We will continue to bring you quality service and help you with all your vehicle needs. We appreciate you!! :-D
The service advisor, Mr Burt, made sure my car was
The service advisor, Mr Burt, made sure my car was thoroughly inspected by the mechanics prior to the end of my warranty. Two items needed attention. At no cost to me both were fixed snd I was given a rental car free of charge for a day and a half. I trust Precision to advise me as to the work that is needed and to complete that work meeting high standards.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jantusn, We want to thank you for taking the time to leave us a positive review! Your support and time are greatly appreciated. Please feel free to reach out to us with any questions or future vehicle needs. We will be here when you need us!
I was very pleased purchasing my car from Ricardo.
I was very pleased purchasing my car from Ricardo. He went out of his way to help me, and I love my new car. I just had my first service, and the waiting area is so enjoyable, I didn't mind having to wait at all. All around, everyone I have had contact with has been very pleasant and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Donna! Thank you for your 5-star review! We appreciate your feedback, and we're happy that you had such a wonderful sales experience while working with Ricardo. Our goal is to provide a unique and memorable experience for all of our guests. We hope to continue to earn your business. Have a great day!
The service was great and fast.
The service was great and fast. Service advisor Erick Chiquete was a big help and pleasant to work with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review! We appreciate your business, and we're glad to see that Erick and our team provided you with excellent service. We look forward to your next visit!
Dan and everyone are wonderful & service is outstanding!
Dan and everyone are wonderful & service is outstanding! This the 3rd Toyota Highlander that I have purchased from PreToy! Thanks all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Ej2002! We love seeing 5-star ratings and knowing that our guests are 100% satisfied. We look forward to continuing to serve you, and we will be here when you need us!
Hello Ej2002! We love seeing 5-star ratings and knowing that our guests are 100% satisfied. We look forward to continuing to serve you, and we will be here when you need us!
Rip-off
They ran my credit 5times. My credit score went from good to poor. They then came back with a interest rate of 25%. Felt trapped because I couldn't go anywhere else with what they did to my credit. Was told I could refinance in a couple of months. They lied it's been 2years and my credit still hasn't recovered. DO NOT BUY FROM THIS DEALERSHIP.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Precision Toyota of Tucson helps guests everyday and will do everything we can to help with credit challenges. We would not run a guests credit five times, but would send a guests signed credit application to banks in the hope of getting an approval to purchased a new or used vehicle for someone that is credit challenged. Running credit changes a credit score about 2-3 points. The rate you've stated wouldn't be caused by five banks running credit, but for other reasons. Refinancing your vehicle has to do with your overall credit. If you'd like help to better understand your credit rating, I'm happy to help. You can reach me directly at 520-665-3746. Sincerely, Sunny Davis Guest Relations director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
Great Service
Precision Toyota in Tucson, AZ: Excellent personnel and service, very timely. Noah is great at his job and very personable - highly grateful for his help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Alan! Our team always wants to make sure that our guests have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back!