Richardson Chrysler Jeep Dodge Ram

Omar hooked me and my lady up with new vehicles. They’re all great. Will definitely be coming back next time

Had to take my car in for some warranty work. Christina was my service coordinator and did a good job setting up my appointment and explained what was going to happen with the diagnostic and the warranty approval steps. They got it diagnosed and figured out the issue and gave me a few options. Got the work done pretty quick. I was definitely satisfied.

Christina is personal, respectful,and does a Great job! She has been my service advisor for years!

My car lost throttle function and threw some other dash warning lights the other day on the way to a medical appointment. I literally coasted to the Repair department where I have had my car serviced regularly and left it with Christina, my service coordinator whom I have worked with since purchasing my Jeep compass certified pre owned in 2015. She is very professional and immediately had an Uber on the way in 5 minutes to get me to my appointment. The work my car needed was more extensive than expected as there was a lot needing replacing to get it back in good shape and operational, but overall cheaper than a new vehicle and this one has just over 66,000 as a 2011. I have usually had to leave it for a few days for any major work or a rare recall issue, but the Enterprise rental is next door and convenient. Overall recommend the service department and Christina, and I have seen enough managers and employees come and go and the quality of service wax and wane, but Christina has been the constant loyal employee and the work and time without my vehicle has improved in recent my recent experiences. Repairs made a definite noticeable difference in my ride experience on the way home ! I will keep this car going for a while longer!

Always receive prompt, professional service by well qualified advisors. Appreciate the transportation home from the dealership and back.

The most friendly and accommodating service repair shop I’ve ever worked with. Ended up leaving from one local Dodge Dealer to this location and the service was so much better! I ended up having contaminated fuel and they helped to properly diagnose the issue and gete back on the road.

Service tech was great, very knowledgeable and friendly will use him again 🏆a credit to your staff

I picked up my vehicle and my dash cam had been disconnected at the camera and the cigarette plugs in the car were unplugged as well. I had wires hanging everywhere. I never would have looked at my dash cam footage, but I did because it was disconnected. After reviewing the footage my vehicle was taken on a 15 min joy ride while the tech talked on his phone and shouted profanities at other drivers. Some quotes from the drive that really stuck out. “Do you want to eat Wendy’s” “Dude, it’s just you and me, buddy” “These mother xxxxers are out here taking naps. All the parts people take naps.” “Oh hey, there is a house for sale 4239 Melrose.” “470 thousand? Oh my god. It doesn’t even have a garage. xxxxing stupid” “xxxxx I will xxxxing brake check you, honk at me again xxxxx” My vehicle sat in the garage. Not at a lift or a work station, but just up against the wall. After it was in the garage for 3 hours in the same position it was moved outside where went for another 6 minute drive around outside the dealer it then came to a stop in the back lot with the tech and his buddy talking. As they chit chat for a few minutes: Person#1 “Are they recording us the whole time? Person #2 “It’s fine” Person #2 “So the complaint it is rough running? Then the video stops. I am curious if this is how this dealership operates all the time.

Worst experience of my life. Traded in a perfectly good vehicle because I wanted to get back into a truck. Within 24 hours the touch screen for the truck started experience "ghost" issues, where essentially the radio was unusuable. I reached out and informed my salesman Iyad of the problem, and he assured me I could bring the vehicle back in and it would be taken care. I proceeded to bring the vehicle in the following day, where to my surprise, Kortez and the service department laid out a detailed list of possible repair charges I would be responsible for. Dumbfounded, I left with the vehicle and brought in to 2 local dodge dealers and both where curious as to why another dealer would try to charge me for a repair for a certified pre-owned vehicle, with a known issue with that models touchscreen radio, that was only purchased a day ago, and was instructed to take the issue up with Richardson Dodge again. After a day of not being able to get a service manager or anyone of significance on the phone, again I resorted to contacting my sales rep, who again assured me to bring the vehicle down the following day while he was in, and they vehicle would be repaired and to not worry about it. To top it off, the dealer even offered to cover the cost of my Uber home while the vehicle was in repair (of course when it came time to order an Uber they then informed me it was a $20 limit, so my sales rep had to pick up the additional $15). The vehicle has been left at the dealer for a week now, and go figure, they were not able to make the necessary repairs, and I was texted an invoice for what I owe for the "service" of the vehicle. Needless to say, I found this entire experience absolutely miserable, and thoroughly regret ever setting foot inside this dealership. But if getting hung out to dry by a dealership within 24 hours after purchasing a vehicle is your kinda thing, then i assure you Richardson Dodge is your place to shop!

Great customer and car service Had my car service a couple of days ago and the customer service was amazing! JR was so nice and did such a great job of keeping me up to date with my vehicle as it was being worked on and top of that was able to get my car serviced sooner than expected. Also I want to mention that JR was kind enough to follow up with me the next day to make sure my vehicle was operating smoothly, which it was. Again great customer service thank you JR!