Reviews
Straight to the point, direct communication and quick to
Straight to the point, direct communication and quick to come to a deal. Exactly what was needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Chevist is a great salesperson.
Chevist is a great salesperson. He’s very knowledgeable; explained the different functions of all the cars I was interested.. Keith, May, & Jim were great as well! Thank y’all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Safe travels!
Mercedes Benz of Silver Spring appears to be pretty good
Mercedes Benz of Silver Spring appears to be pretty good they just have a serious backlog in terms of getting you an appointment for service other and that the service was OK
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for the high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I ended up paying over $3000 for just changing tire.
I ended up paying over $3000 for just changing tire. They couldn’t fix my air conditioner, though they charge me for that as well. Very disappointed. I will never come back there again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Pratt, We take all concerns seriously and thoroughly investigate any matter brought to our attention. We understand your frustration, but we would like to clarify a few items. Regarding the tire repair, the cost you described was mainly to repair damage to the wheel hub and bearing which was damaged when the wheel lug bolts that are compatible with the spare wheel/tire were not used when installing the spare tire, which was on your car when it came to our shop. Regarding the air conditioning, we diagnosed the cause of the refrigerant leak as you requested, but we did not get an authorization to proceed with the repair. If you would like to discuss this further, please feel free to contact our Service Director, Adam Rew, at arew@mileone.com or 301-679-4051. Thank you.
I've dealt with this dealership for service on my older
I've dealt with this dealership for service on my older C300 for years and the fact that I choose them over other Mercedes dealerships in the area for purchasing a new vehicle, is a testament to the satisfaction I have with them. Chevist was both knowledgeable and personable while seemingly anticipating what I was interested in. Any pressure to make the sale was non-existent! Dorit was exceptional in her efficiency and made the paperwork aspect of the purchase easy and quick while explaining the various options available. Overall my visit was an enjoyable experience culminating in the purchase of a new C300!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Working with Edward and Dorit was great.
Working with Edward and Dorit was great. Edward notified me as soon as my car arrived and Dorit made sure to transfer all my option to my new car. I could not be more pleased with the car or the service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Henry, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating Our team is available should you require any extra help. !
Awesome experience.
Awesome experience. Very professional. Friendly staff. Edward and Brad just exemplary. We were in and out quick. No delays. Straight to the point counsel based on our needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
My experience with Mercedes Benz was great.
My experience with Mercedes Benz was great. All of my paperwork was handled Personally by Mr. Elad. The only thing I had to do was sign on the dotted line. My experience was outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
I thank Mercedes Benz for the courtesy shown from beginning to end and especially having a staff person who went over fine details of the inside of the car and affording me the opportunity to return for a refresher course at my convenience. I call this service and professionalism and I love it.
No editing needed
Great guy and provides great customer service!
Great guy and provides great customer service! Gave me his personal number and stayed in touch with all the way thru.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Christian, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.
They were amazing, super sweet and very invested in their
They were amazing, super sweet and very invested in their customers. Edward Moore was amazing he helped us out and get a really good deal, we love our car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!