Reviews
Gmc acadia
Great dealership with great people! Thanks to chris i love my Acadia
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alex, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
I Received amazing service and made the sale was such
I Received amazing service and made the sale was such ease! I will definitely share with my friends and family!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excruciatingly painful
I found a vehicle I wanted with an AutoNation Dealership in Las Vegas, NV. They don't haggle, and if the vehicle doesn't sell they send it to another dealer and raise the price. I spoke to multiple staff at the Las Vegas dealer, including the General manager who was rude. Sure enough, the price increased by $1,500 and after 2 weeks dropped $1,000, close to my target and I made an offer. Being in another state I had a friend check out this vehicle when it was at the first dealer and met my needs. The second dealership to possess this vehicle can only do so much, their hands are tied due to corporate policies. While the salesperson did everything possible to help as did the finance department the documentation process took forever and I couldn't arrange for delivery until the vehicle was paid for and they don't use DocuSign. Days turned into weeks! I finally flew to the area and they picked me up so I could finish the documentation there in 15 minutes and left! I was required to provide Insurance and agree to a 3rd party to process the documentation and I'm still waiting for them to complete the transaction! As a resident of another state I have 20 days to register an out-of-state vehicle, and because their registration processor didn't contact me and the dealer didn't provide timelines I went to my DMV to take matters into my own hands SO would not be penalized. Who knows when I may get a license plate or my title! While doing business with any AutoNation dealership may be alright if you live close by, I would not recommend purchasing a vehicle from them if you are not close to them or in another state as they are ill-equipped to process documentation quickly and efficiently.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 570-0288 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
The salesperson Melissa was GREAT.
The salesperson Melissa was GREAT. Very knowledgeable and so nice to work with. I know that's their job but she was above and beyond anyone I've ever dealt with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to Melissa here at Autonation Buick GMC Henderson! Drive safe, and we'll see you on the road.
Melissa was great to work with and all others were
Melissa was great to work with and all others were friendly. I was less than happy to find the extended warranty and service warranty are offered through auto nation dealers. The closest for me is 400 miles away. Full disclosure from the finance manager Derek would have been nice, I would have kept my money on those. They all knew I was out of state. Love the truck, dealer could explain their in house warranty stuff better.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (702) 570-0288 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
2019 Jeep Renegade is FUN!!
I'm about to find out how good your service department is, as my engine light has gone on 2 times now. So frustrating!!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Connie, thank you very much for sharing these comments. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 558-3300. We would appreciate the chance to turn your experience around.
Entire Staff were Absolutely Awesome.
Entire Staff were Absolutely Awesome. My wife & I were greeted immediately upon entering the Dealership. We bought out our Lease on our Buick Encore Gx and everything went smooth. Five Star Rating. *****
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We have both purchased and sold 2 of our cars to Auto
We have both purchased and sold 2 of our cars to Auto nation Buick and found it to be a truly honest and respectable car dealer to do business with. The sales manager David is truly a great guy and I felt very comfortable dealing with him. Highly recommended with all the dishonest car dealers in Las Vegas including Tobin KIA !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
The dealership was great very clean and professional.
The dealership was great very clean and professional. Paul was great to work with and worked to get every discount I could.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The service department is professional, clean, and always
The service department is professional, clean, and always on time when estimating how long service will take Jake was great to work with. The waiting area is very nice & quiet.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!