Germain Honda of Ann Arbor

I have been buying and servicing vehicles at Germain Honda for years. The service department never disappoints. I use Honda Express Service regularly to maintain multiple vehicles. It's comforting to be welcomed by the same familiar employees each time. Express Service Adviser Michael Thiede has been there for years. He is always professional. He completes services as requested and makes service suggestions based upon technician's inspections. Thiede advises, he does not push, unnecessary services. If it can wait, he will tell you. On a recent service visit I mentioned to Michael that I was looking for a used car for my son. He suggested I speak to salesman Evan Carrier. I met with Evan who I found friendly, professional and enthusiastic. I told Evan my needs and price range. Evan showed me several used vehicles that fit my requirements. No high pressure sales tactics or attempts to up sell. I could tell Evan sincerely wanted to find the perfect car for my buying situation. Later that day I took delivery of a great used car. The purchase process was as seamless as I've come to expect from Germain.

Evan and the rest of the staff were excellent - straight-forward, efficient, and very helpful without being overbearing. They were professional and reliable and I am so glad I worked with them for my first experience buying a car. I would highly recommend to friends and family and anyone else looking for honest and personable salesmen.

Evan Carrier reached out to me after I had gone through the Costco auto program. He is a great salesman to work with. He is not pushy and is not trying to pull a fast one on you just to make a sale. He really looks out for your best interest and is straight up with you. He was always available to answer my question during the whole process and made it super easy every step of the way. He helped me with everything from trading in my old car and getting it appraised to financing and to the purchase of my new car. I am very happy with my experience I had with Evan and all the people at Germain Honda of Ann Arbor. I would highly recommend Evan. He will take great care of you.

I brought some friends to purchase an used vehicle and Zach Coon was the first consultant we worked with. But his lack of professionalism eventually made us ask the manager to switch up to another consultant to wrap up the purchase. What we experienced during the sales process: - Zach did not seem to have interest in solving for customer needs: We articulated our budget and features we were looking for, only to get a series of "no-can-do" from him. He offered nothing on price or terms or financing nor did he look into other stock item unless pushed to. He said these deals were already loss making - so that might have contributed to his lukewarmness at front - After 1hr, he turned upset and started being rude: He made a few mistakes and got mixed up between a few different stock numbers, eventually quoting wrong numbers. He then got upset as if he was blaming us for his rework and was on the verge yelling for mistakes we did not commit Perhaps this was a one-off incident -but I would now think twice before referring other friends to this dealership.. [Response to Jim] Your statement is NOT true. Today the "actual customers" visited your store and neither you nor Zach said a single word to them - how did you know they have no complaints? Denial won't make your business better. If you notice your recent reviews - it has really been 50:50 positivity and complaints. It is clear you guys are on a decline.

This place is a crap. Do not even think of going in there. Worst service ever. I do not recommend this even to a foe of mine. :( :( :(

Buying a car for the first time is very stressful. But every step of the way with Evan was stressfree. I personally liked how candid and personable he was. Theres always a lot of questions with buying a car and I can count on Evan to answer all of them for me!

Last week I got in touch with Brad Stegmeman regarding the ins and outs of Honda Care Maintenance plans, I was considering purchasing a 48mo/48000 mile plan from a dealer who sells these Honda plans. Although he wasn't really familiar with the policy I was considering, he took the time to run the numbers and which allowed me to make a educated decision. Germain has a great service department, and it is obvious that his leadership has kept the quality his department top notch.

Luis and the team at Germain are knowledgeable and helpful throughout the purchase and evaluation process. I was provided a test vehicle to use overnight as well in order to fully experience an Accord prior to finalizing the purchase. Luis also shopped around for best financing options. Luis spent time on his day off to do vehicle orientation and also arrange for service with their service tech. All very helpful.

Went to test drive a used car one Saturday morning as soon as they opened. I was scheduled for the test drive and when I got there, the car was mysteriously sold. I communicated with the sales manager there, and he said he would contact me if anything changed with the cars availability. It was "available " at 3:00 pm on the Friday before, then all of the sudden, on Saturday morning when I got to the dealership, it was sold ?? I think the car was never available, and they just wanted to get me into the dealership.

I was looking to buy my first car on my own after leaving my high-school clunker car behind. Jeff made the process very easy and explained everything in a way that was clear to me. He understood where I was coming from and didn't push me to look at cars that did not fit my needs. I ended up getting a certified pre-owned 2015 Honda Civic which provided me with the best of both worlds between new and used. Jeff went out of his way to help deliver the car after it was finished being cleaned and detailed due to some scheduling conflicts on my part. Overall I had a great experience buying my first car!