Lithia Chrysler Jeep of Reno

Did not complete Recall work even though it was listed in my initial service request.

Lacks Integrity! one person says one thing, the next person presents and different story. Very sneaky

Great service. Friendly staff. Great waiting room area. Always timely and in/out fast. Happy with service area.

They got me in the day after I called. As soon I brought my vehicle in, they started the assessment and shortly had an answer. They fixed the problem in less than 2 hours at an affordable price. I was pleasantly surprised. I wouldn't hesitate to recommend them to a friend.

I originally made my recall service appointment online. When I showed up in September 2024.. the service rep told me that I should have called in for my appt. They did a service check that day but the main appt was for a recall. They had to order parts for that to happen. So I went home about an hour later. About three days go by and I get a call from the same rep who was just asking me how things were going.. I asked him if the parts were in. He said no. I never heard back from him. After the holidays I decided to call him. I left a voicemail. No calls. Or emails. I kept receiving Carfax emails in regards to my recall for my jeep but nothing about my parts being in. I called a week later and finally talked to someone. He didn't ask me for my info but set up an appointment. At the end of the call I asked him if he had my info... And he said yes. See you January 23 2025... I know that he tried to sell me on tires in Sept. I got a quote. Then before my appt in January I got an email about adding an appraisal to my service appt to sell my car. No. I just wanted to have my vehicle serviced for the manufacturers recall.

I was referred to Brian Wilford and due to him being out of town he set me up with a fabulous team, Joe Green, and Robert and everyone in finance were just amazing. I was so well taken care of from the beginning to the end of my purchase of 2019 Jeep Cherokee, that my husband will be using for a commuter L in

My purchase experience at Lithia Jeep Chrysler of Reno was an exceptional experience. The staff members in sales and finance were friendly, efficient and attentive to my needs (wants) as a customer. I feel I got a good deal on my new Jeep and was made to feel as a valuable customer.

Good. Not impressed with extended warranty. Lack of coverage from what I was told when purchasing

Great service. Very friendly and helpful. Only us lithia for everything. We buy and have our cars serviced there

Great service from Fernando!!! And the shuttle was an unexpected plus. Great, friendly driver. Highly recommended!