Reviews
Gaby was great!
Gaby was great! She was friendly, helpful, knowledgeable, and fast. Gaby was understanding of my concerns and worked with me to get it figured out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.
I worked with holly and she was able to get me a great
I worked with holly and she was able to get me a great deal on the car I wanted!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your new car, Hannah! We're proud Holly went the extra mile to help you drive away in the vehicle you wanted here at Lithia Hyundai of Reno. We look forward to assisting you with any future needs. Safe travels and enjoy every mile ahead!
Great to work with and very friendly.
Great to work with and very friendly. We will refer our friends and family as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Lithia Hyundai of Reno! We appreciate your support and will be sure to take care of anyone that you send out way!
Not happy with the managers when they gave me a different
Not happy with the managers when they gave me a different car than the one I ordered and paid for up front, and didn’t tell me
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Ms. B, Please accept my apology for the confusion we created during your purchase. When we don't have the exact car you want in stock, thankfully we can arrange a trade between dealers. Usually those trades go off without a hitch, but sometimes there are challenges we need to work through, and we need to do a better job of communicating that to you, and aligning your expectations beforehand. As I stated on our call, we should have absolutely done a better job of communicating what was going on to Chris, who could have communicated that to you. This experience has been a learning lesson for us, and in response, we have changed how we proceed forward by including the salesperson in the process of acquiring the vehicle, so they can better communicate with our customers. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Respectfully yours, Wes Wilson General Sales Manager Lithia Hyundai of Reno (775) 446-6630 WesWilson@Lithia.com
We had a rough start but after a week they fixed the
We had a rough start but after a week they fixed the problem and made it right
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Hyundai of Reno. We appreciate your support and hope to serve you again soon!
Totally awesome we were in and out within a couple of
Totally awesome we were in and out within a couple of hours. Great interest rate.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this awesome review! We are thrilled to see that you found a great interest rate. Should you ever need anything else, please let us know.
The whole experience from start to finish was fantastic.
The whole experience from start to finish was fantastic. Steve, Dan, and Tony were so great and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Steve, Dan, and Tony made your experience fantastic at Lithia Hyundai of Reno! Thank you for sharing this positive feedback with us.
We always appreciate the service we receive in service
We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Trisha, Mathew Reed, and Jake have consistently provided you with excellent service at Lithia Hyundai of Reno. Thank you for your continued support!
Very clean facility.
Very clean facility. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JSHEEDY59, we're delighted to hear you had a positive experience at Lithia Hyundai of Reno! Our team takes pride in maintaining an efficient and welcoming environment. Thanks for the feedback!
I didn’t have a great experience with this dealership.
I didn’t have a great experience with this dealership. Very bad customer service experience
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Colette, Thank you for reaching out and expressing your concerns. It is unfortunate to see that you did not enjoy your experience. I would appreciate an opportunity to gather the details of your visit. At your convenience, please contact me. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com