Meet Steve Leveille

Steph, we're glad to know you had a smooth experience from test drive to finance at Lithia Hyundai of Reno. Thanks for highlighting our friendly team and clean dealership. Come visit our team again soon!

Thomas, It's important for us that our customers feel they're treated fairly and transparently throughout the entire sales process. Your feedback is valuable as it helps us improve our service delivery. We'd appreciate an opportunity to discuss this further with you directly so we can address any misunderstandings or concerns you may have had during your interaction with us. Please reach out at your earliest convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Scott, here is a more complete account of my experience (which I've posted on Yelp). If you believe there was a misunderstanding, I am willing to discuss it with you. __ I inquired by phone about a Santa Fe hybrid. The sales rep told me they'd want a markup on it, which did not interest me. A few days later he called me -- it's the end on the month, let's make a deal, etc. I told him I appreciated it but I wouldn't pay above MSRP for the car. He said, hang on, he would try to work it out. After the classic check-in with his boss, Steve Leveille, he agreed. When the paperwork arrived, Steve had added a "Desert Protection Package" for almost $1000. These quasi-warranties are a classic car dealer hustle. Check this particular strain out on their website -- it is actually the kind of stuff (spraying down seats etc) that I'd rather *not* happen to my new car. Their "desert protection" is uniquely useless to me since I don't live near the dealership nor, indeed, in the desert. I called and spoke to Steve directly, but he would not honor the deal we had made. He was uninterested, harried, and combative. I'm documenting our conversation here to give you a glimpse. First, he advised me that they don't mark up their cars (the opposite of what his rep had just tried to do -- so apparently *that* was a hustle). He said the warranty is part of their "Internet Price" (a different sales channel that had never featured in my discussions with the rep). I reminded him that we had a phone deal at MSRP. Hilariously, then he pivoted, claiming his warranty is a dealer "fee." In the back and forth, he mentioned that his dealership makes "just" $365 of profit on selling this $1000 warranty (so now you know its real value). He said he'd waive it on future Santa Fe hybrid deliveries, but not on the 6 cars they have now. I confirmed: you're willing to take this position (walking back your deal, and living up to every bad stereotype of car dealers) for a max of $6k in revenue, aka $2200 in profit? His answer: yes. Bear in mind this is a car I was buying at sticker price. He repeatedly said, "we can talk all you want but I'm not doing that deal." This is the sales manager. Or as he called himself, the boss.

We're glad to know that our team at Lithia Hyundai of Reno has been able to assist you whenever needed. We strive to provide our guests with excellent customer service. Until next time, safe travels!

Marcia, we're delighted to know you had a positive experience at Lithia Hyundai of Reno and left with a new vehicle. Thanks for your review!

That means a lot to us! Thanks for the kind words about Efren and our team. Congrats on your truck and let us know if you need anything else!

We're so glad to know you had a great experience with our team and Mathew Reed at Lithia Hyundai of Reno! Thanks for the review, we appreciate your support.

Thank you, Kenneth, for your business and this review. We're happy to hear that Steve and David were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Your satisfaction is our goal at Lithia Hyundai of Reno. We're happy to provide a comfortable and seamless experience for our valued customers. See you next time!

Thank you so much for the kind words about our team! We're thrilled to hear you enjoyed your car-buying experience with us at Lithia Hyundai of Reno. Congrats on the Santa Fe and safe travels!

Thanks for the kind words about Dan! We're pleased to hear he provided an excellent experience for you at Lithia Hyundai of Reno. See you next time!