Lithia Hyundai of Reno

Tabatha is always courteous and professional and always gives me realistic timeframes so I can still go about my day while my car is being taken care of.

I have been using this dealership for car service for almost a year now and they are amazing. everyone who works here is so friendly and helpful and fast. Plus the waiting area is always super clean and stocked with snacks and water to wait.

The service desk personnel were prompt and efficient. The technicians however forgot to close the hood. Glad I caught it before I traveled the 90 miles home.

Everyone was amazing and Tabitha was awesome as always. I never have to wait and they get right down to the problem and fix it

You guys were great. Got the car I wanted, and the customer service was impeccable. Mr. Young was great, didn't waste my time, and got me the car I requested.

Needed new motor in my car was taken care of in a week. Though they could've put gas and washed it. Its dirty from working in it and won't come off car.

This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyond to satisfy their customers.

I'm very upset by this particular visit. The first complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the employees' protection while they're working. That doesn't change the fact that I was told there oil change would only take about 1 hour to 1 hour, 15 minutes, but I was actually there for two hours, and was never given an update that it would take longer. Also, the oil cap on the engine was broken, not by my own doing, yet I'm being expected to pay for the replacement? I've never touched that cap in the entire time I have owned this vehicle, so I don't understand why I should pay for a replacement of a piece I've never touched, and was broken by someone else's handling. I will also be returning to the service department today (7/3/20) to address this issue. I wish I could a proper 5-star for this visit, I want to give this visit a 5-star review as the service department is always great. The problem is, I can't for the reasons I have given.

Couldn’t have asked for a better car buying experience. Thank you Reno Hyundai! Eddie was very knowledgeable and made sure our experience was top notch!!

The service department did a great job. I also received a complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as well.