Lithia Hyundai of Reno

Hyundai should be ashamed to have this service department operating under its name. I purchased a brand-new Hyundai Kona in March 2024. Less than a year later, in January 2025, I came out to find my car completely dead. The dealership replaced the 12V battery. Fast forward to September 2025—just nine months later—the exact same thing happened again after my car sat in a parking garage for only two hours. When I called the service department, I was told there was a “recall that could be fixed by an update.” When I arrived, I was informed that the person I spoke with had “misspoken” and that there was no recall. Still, no one could explain why a new car with under 30,000 miles keeps draining batteries. Instead of investigating the root cause, they simply replaced the battery again. I reached out to Hyundai USA due to the lack of professionalism and honesty from this dealership. The Consumer Affairs team at Hyundai USA was kind and understanding, but the dealership continued to give inconsistent information to both me and the corporate representative. They took three weeks to provide a loaner, lied about scheduling updates, and even denied speaking to the corporate representative after being caught in a false statement. Once my vehicle was finally taken in, it sat for three days—two of which it was just moved around the lot. I was told the problem was solved by a “software update” completed on 9/25. My car’s records clearly show the last update was done on 4/4/25, and immediately after picking it up, my car downloaded an update dated 10/30/25. To make matters worse, the service manager, Ryan, has been dismissive, evasive, and unwilling to provide straight answers. When I pressed for an explanation, he told me I could “contact Hyundai for a buyback.” That’s not what I want—I simply want my car properly diagnosed and repaired so I can have confidence in it again. This entire experience has been exhausting and frustrating. A new car should not be repeatedly killing batteries, and a service department should not be misleading customers or corporate representatives. Hyundai Corporate has been professional throughout this process, but this dealership’s lack of honesty and accountability reflects terribly on the brand.

Service agent Nicole went above and beyond to help with my Fleet vehicle. She is friendly and responsive.

gone to this dealership for years. Lance Smith is my service man and Scott Robert.

Service is great willing to do anything to get the job done. Lance was great.

It was a pretty easy process. Holly was great to work with. I will refer people to her!!

Very helpful for my first time being there and giving context when I should have service done

They did a great job! Great deal on a great car!! Thank you for everything!

Everyone was really nice, from beginning to end. I like how you offer a little treat section for those who would like to wait for their vehicle. And of course, the complementary car wash. I would definitely recommend to others.

I had a very enjoyable experience at your dealership when I bought my Sonata. I found your representatives Mike Costello and Devon Roger's very knowledgeable and fun to work with¡

Heather was very helpful she answered all my questions you guys did an amazing job during the car wash and my oil change there is no problems with my car