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South Point Dodge Chrysler Jeep Ram

(377 reviews)

Reviews

(377 reviews)

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I wouldn't give them one star sold me a rusted out

I wouldn't give them one star sold me a rusted out frame Cowards Suc

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

i wouldn't give the one star Deceptive Selling Sold me a 2016 Jeep which the undercarriage and frame are totally rusted out looks like it's been on the bottom of the ocean for 7 years due to the amount of rust on the frame and undercarriage extremely unsafe to drive i complained to the dealer ship and their service department deemed it safe got into an argument with the manager who called the police on me spent 7 days in the Travis County jail because of that Coward who told me never to return to that Rip Off Dealership Stay away from SouthPoint Dodge in Austin

Consumer response

Don't purchase a vehicle from these con artists !!!!

Consumer response

stay away from these con artists

Consumer response

my purchase of a 2016 Jeep Wrangler at South Point Dodge was one of the biggest mistakes I've ever made. I should have used Lemon Busters to come in and do their 300 point inspection so they would have alerted me that the Jeep belongs in the Junkyard. I've never seen as much rust on a vehicles frame and undercarriage of on a vehicle in my life. I used two bank accounts and two credit cards all wasted on a piece of rusted junk. this sale is more then deceptive selling it's actually criminal due to how unsafe it is to drive . I could be in a violent accident at any moment and kill an innocent motorist because of these criminals who sell at South Point Dodge. I purchased a warranty with one of my credit cards which is worthless because it doesn't include things like a rusted out transmission, axle, struts, brakes etc I'm on disability and this dealership and their deception has caused major trauma to me mentally which doesn't help my Chronic PTSD Hopefully the good Lord will bless me with a miracle because I'm overwhelmed with life and untrustworthy money hungry Cowards who have destroyed my life and stole my happiness peace D Funk 🐅

Stay Away from this Dealership Sold me a Jeep with a

Stay Away from this Dealership Sold me a Jeep with a rusted out frame Demons

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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stay away from these thieves sold me a Jeep with a

stay away from these thieves sold me a Jeep with a rusted out frame so dangerous brought it back and they deemed it drivable unbelievable argued with the manager and that Coward called the Austin police on me I was arrested and spent 7 days in the Travis County Jail and banned me from the dealership spent 19K on a Jeep which is dangerous which I'm stuck with Karma will catch up to these demons

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dishonest, and unprofessional.

Dishonest, and unprofessional. They will lie and cheat, and steal from the public. Unorganized crime. Unethical and immoral.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Received car with damage, already a bad start.

Received car with damage, already a bad start. This is my second oil change and both times it took hours for such a simple task, both times I was asked if I could leave the car and come back, instead of providing adequate service their go to move is to inconvenience the customer by taking multiple vehicles and making multiple trips for again a simple oil change. They also charge a premium for this pathetic service. I'm back less than 30 minutes later because the simple work was done wrong.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very impressed with the treatment of this

I was very impressed with the treatment of this dealership. Darnell Nunez was very polite, calm and patient. He and the finance person went out of their way to get me a good deal on a reasonable monthly payment and warranty. Very quick to get financed here. It took them less then an hour and drove home very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bought my 2500 tradesman in October told multiple times

Bought my 2500 tradesman in October told multiple times TWO free oil changes. Service department has this information. Today went in for oil change and a recall. Told today that my $55000 truck did not qualify for free oil changes because it is just the low end of the model, So it cost me $150 for my free oil change and 4 hours of my time, Sales manager tells me my salesman that was new when I bought it that he is no longer here, because of things like this. He could have easily made a happy customer by honoring his salesman mistake, So I paid, for my oil change, if only 1 person does not buy from them because of this review they lose more money then what the would have lost by honoring an oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Bought my 2500 tradesman in October told multiple times TWO free oil changes. Service department has this information. Today went in for oil change and a recall. Told today that my $55000 truck did not qualify for free oil changes because it is just the low end of the model, So it cost me $150 for my free oil change and 4 hours of my time, Sales manager tells me my salesman that was new when I bought it that he is no longer here, because of things like this. He could have easily made a happy customer by honoring his salesman mistake, So I paid, for my oil change, if only 1 person does not buy from them because of this review they lose more money then what the would have lost by honoring an oil change.

Went to the parts department and asked for mopar brand

Went to the parts department and asked for mopar brand differential fluid and limited slip additive, they sold me a BG additive and said that is what they use in the service department. I even went back to the parts department before completing the purchase and asked for the mopar brand additive. They said the BG would work fine. After changing the diff fluid I now have clutch chatter from the rear end. They don't even carry the mopar brand additive and refused to give me a refund on the $15 additive, even as a goodwill gesture. I was willing to buy the mopar additive but they do not have it. I do not recommend this dealership! Update: After buying the correct additive from another dealership, the rear end does not chatter or make any noise now. The issue was 100% caused by the incorrect additive they sold me and told me would work fine (even though I asked for the correct additive when I first bought the fluid). Still have not heard back from the parts manager who was supposed to call me back already. Stay away from this dealership!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Went to the parts department and asked for mopar brand

Went to the parts department and asked for mopar brand differential fluid and limited slip additive, they sold me a BG additive and said that is what they use in the service department. After changing the diff fluid I now have clutch chatter and noise from the rear end that has been progressively getting worse over the past week. They don't even carry the mopar brand additive and refused to give me a refund on the $15 additive, even as a goodwill gesture. I was willing to buy the mopar additive but they do not have it. I do not recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Terrible experience

Went and bought a vehicle on 8/12/2023. Sales person by the name of AJ. Sales manager by the name of Victor Campos just want to make money don't care about the customer. Called 3 days later breaks were squeaking then few days later dash board lights started to come on. Called to speak to Victor promise me a loaner car and was supposed to send a tow truck to have car diagnosed but when he didn't have a loaner he said he never agreed to previous promises. Then AJ has the ordacity to hang up and and Sales manager Nico that we had called him names and lie about it. Went back to take the vehicle to have it looked at by Service. Sean. Was the only decent person aside from Nico. But we are still having problems with dash board lights. Never will go back to purchase another vehicle and will advised everyone not to go there

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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