Reviews
1/13/24 I drove from new jersey to buy a 2023 new dodge
1/13/24 I drove from new jersey to buy a 2023 new dodge ram at koons dodge.The price was right and the people were great. I will give them all a 5 star rating. I will buy my next car from them. mike c
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, we're so glad to know you had a great experience at Koons Tysons Chrysler Dodge Jeep Ram and found the right price for your new Dodge Ram. We appreciate the 5-star rating and look forward to seeing you again when it's time for your next car! Safe travels until then!
This is the 4th car I have purchased from Koons
This is the 4th car I have purchased from Koons Excellent service Tyler McPherson my salesman has been extremely exceptional in all my purchases Always kept me up to date as the the process moved along I highly recommend Koons and salesman Tyler McPherson for your next purchase Best regards Charlie
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Charlie, it's great to know that you've had consistently excellent service with us at Koons Tysons Chrysler Dodge Jeep Ram. We're glad Tyler has been able to assist in making your purchases smooth and enjoyable! Thanks for the recommendation!
Tried to cancel the gap & maintenance contract with the
Tried to cancel the gap & maintenance contract with the finance department, they requested information, provided the information and that is where the process stopped. Continued to call, left multiple messages and contact info for a return call, that fell on deaf ears. They are very responsive when they want money, but not to responsive to ensure the service when a cancelation for a contact is requested.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to read about your experience with the cancellation process. It's important that we're responsive and efficient in all aspects of our service, including contract cancellations and we'd like to help resolve this issue for you as quickly as possible. We will search for your contact information and be in touch directly. Thank you, Michaela Puckett - Customer Relations Manager 703-448-7280 ext. 24217
Hi Michaela, Would you like me to send you the contract with my contact information. Its important to me to complete this process in a timely manor, its only been since September 2023 that I have been waiting to have this matter resolved. Thank you! Michael
Dina, we would like to resolve this for you as soon as possible. Please feel free to contact us at your convenience at my contact information listed. Otherwise, a member of our team will reach out to you shortly. Thank you, Michaela Puckett - Customer Relations Manager - Michaela.Puckett@koons.com
Overall great experience from day 1 to pick up day.
Overall great experience from day 1 to pick up day. Very fast response time through email and always informative.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zach, we're glad to know your experience with the team at Koons Tysons Chrysler Dodge Jeep Ram was great from start to finish. Thanks for sharing and enjoy the ride!
Great service was serviced on good time.
Great service was serviced on good time. Car was clean and called me right on tomr
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to complete your service here at Koons Tysons Chrysler Dodge Jeep Ram. Thanks for the kind words and stellar review, we appreciate it!
I can Always count on reliable service when I bring my
I can Always count on reliable service when I bring my vehicle to Koons Tysons Chrysler Dodge Jeep Ram.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you can always count on us for reliable service! Thanks for trusting your vehicle with Koons Tysons Chrysler Dodge Jeep Ram. We appreciate the positive feedback!
Bianca, my sales person, was so easy to work with!
Bianca, my sales person, was so easy to work with! Smart, profesional, funny and eager to close a deal. Just the type of salesperson you want on your team. In the end, we could not make it work. Not because they don't have great prices nor because they made the buying process difficult, but simply because they did not have exactly what I needed. If you need a new car and live miles away, make sure you call this dealership. As long as they have your car, I think you will be pleased with what you will drive off the lot with or have delivered! Make sure to ask for Bianca if you are serious about buying and want a great deal! Also, Herbie the sales manager was great to work with as he tried his best to get this done! Go Koons!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about Bianca and Herbie! It's a bummer we couldn't find the exact match for you this time, but our team at Koons Tysons Chrysler Dodge Jeep Ram is always here to help. We hope to see you again when it's time for your next vehicle search. Safe travels until then!
Professional team that assisted thru custom order
Professional team that assisted thru custom order process. Vehicle delivery time was long due to things beyond our control (Safety recall/ UAW Strike). Very pleased with service provided and transparency from order date of 8 Mar until driving it home on 4 Nov. Will do business with their team again when it is time for the next replacement vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom, we're glad to know that you had a positive experience with our team here at Koons Tysons Chrysler Dodge Jeep Ram. We appreciate your patience during the process and look forward to assisting you again in the future! Take care!
Very friendly and helpful and got to the bottom of a
Very friendly and helpful and got to the bottom of a stubborn problem!! Recommend very much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mo, it's great to hear that our team resolved the issues with your vehicle! Thank you for choosing Koons Tysons Chrysler Dodge Jeep Ram for your service needs and leaving us a five-star review.
Very nice and professional repair done on time but very
Very nice and professional repair done on time but very expensive next time I will check an other alternative first
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Dan! While we are glad to know that you found our service professional at Koons Tysons Chrysler Dodge Jeep Ram, we're also sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. We appreciate your feedback and understand that pricing is an important factor for our customers. If there is anything more we can do to improve your visit or earn your 5 stars, please don’t hesitate to reach out. Thank you!