W.I. Simonson Inc.

I was able to get an appointment with 2 days with service to check my recall item. The service manage handled the arrival easily and on time. I waited 1.5 hours for the car to be check for the recall item which did not need doing, but service found 2 issues of concern for later fixing. They washed the car and very courteously returned it to me. Smooth appointment

The professionalism and service I received from the moment I walked in was first class. Reza worked so hard to get me the car I wanted and made the process easy. Great job team!

I arrived behind some waiting cars, but within minutes a service person came and ask for my service needs. My advisor was introduced to me. Mario Asked me to the counter and we did required paperwork quickly and efficiently. He asked if I needed a ride, but I opted to wait for the service,, I read in the cool waiting room, missing the hot chocolate that was there Before COVID Struck. Mario handed me my key with a friendly, “ MAM, your car is ready. I will have them pull it up for you. “ My car was ready and washed and sanitized..GREAT SERVICE. I have been a Simonson customer since 1992.

I arrived into the repair shop and was requested to wait in my car. I was not updated of the duration of the wait or what the next step of the service process was. I was grateful to be issued a mask however when i stepped out of my vehicle i was asked to just wait for the representative who was going to assist me. The first representative knocked on my window to request to write down the miles on the odometer without introducing himself. I was the informed that Tony would be the representative assisting me the rest of the time as the first representative was covering him for lunch. I was updated during my two hour wait or on check out. I was informed my car was ready and the final receipt was not reviewed with me. Once i stepped into my car i noticed i needed to have my battery changed on the key and asked if i could purchase the battery. The battery was provided without a fee however this approach is not a good substitute for customer service. I also noticed the steering wheel platic had been left on the steering wheel. Poor customer service from initial contact to last contact.

Fantastic Service and Parts department staff, Jose and Francisco are awesome. The helped with getting a minor service light issue resolved fast. They helped me with acquiring a spare key, as well, in no time flat! Thank you, guys!

Every time I go somewhere else I am disappointed. Derrick is a real honest Service Advisor and the work perfectly done. A+ all the way!

Great job of the Service adviser Nick, Shop Forman Stefan and the tech working on the car! Thank you!

Great professional friendly service, clean facility

Keyhan and the rest of WI Simonson Mercedes was a dream to work with. All of my questions and concerns were answered quickly and efficiently without ever having to drive there physically until I was ready to sign the papers. They were transparent and we had a great experience receiving our very first Mercedes, no games! :) Thank you Keyhan and everyone at W.I. Simonson Mercedes, especially a big thank you for wearing masks and making us feel so comfortable and safe during these times! Im like one of those freaks that almost never leaves and uses hand sanitizer and wears two masks and a face shield and they really put me at ease here, very professional, warm, down to earth! I love these people and I love my new and very first Mercedes!

I brought my Mercedes in as per the sun roof Recall notice I received in the mail and Derek Franklin took care of the issue and was a top flight professional . Kind Regards