W.I. Simonson Inc.

The entire experience has been delightful, from the test drive to the purchase, and now to the service, and especially driving this wonderful car (C300). The sale price was very competitive. Allan (Internet Sales) and Bob (Car Specialist) were very helpful and did not exert any pressure. They answered all my questions and Bob was especially helpful in showing me how to use the myriad of features on the car. I was take by surprise when the Finance Manager, Nick, offered so many expensive extras after I thought the purchase was complete (extended warranty, tire protection, etc.) but I did decide to take most of them because I thought they were worth the added cost. I've been to the service dep't. for a minor recall and it is a very impressive and comfortable facility. Everyone treats me with respect, even when I ask what may seem to be naive questions.

The salesman Elijah rushed the deal he was aggressive arrogant in the end just right when the ink dried on the contract I had notice the tent damaged on the windows and brought this to his attention and asked for help to fix the scratches on the tent he told me no it was there already but you purchased as is. Trying not to get anger toward him I said nothing then the check left low beam light came on I made him aware of this he was like bring it in and he show me what to do. I thought to call the service department cause if it say check something then they specialized in that area. Many texts went back and forth but the finally straw was how he spoke to me on July 20th that was provoking arrogant rude and hostile and I couldn't comprehend the switch but I knew I wanted to entertain him and act just as nasty toward him but I called and spoke to Jessica who tooling my information and to date I never got a car . I encounter such aggressive with both Elijah and the finance person he switch me to that I just want to take the car back and let it be a Reno but I purchased the car for my daughter who is 3000 miles away and is in need of a car to be independent and get around her her own and not rely on others to transport her. I don't care about bad credit I've been there she is what's holding me together but Elijah has an idiot side to him and he's very uncomfortable and so adolansant behavior if I entertain him I would be walked off the car lot in hand cuffs. So I will let him be the shallow man he is working with a small mine I don't understand why management hasn't reached out to me to resolved my issues and take displinary actions on Elijah if you do purchase a car from them avid him and Sabin the manager as well that's crappy business to never return a call from a customer with issues on a purchase. I glad social media is available to reviews business both bad and good I didn't even want to rate a one. Elijah your a horrible salesman and person for that matter you see that when you look at yourself I'm sure.

Had a repair on our car at W.I Simonson (w222 S550). There were plenty of reasons why I headed to this dealership in the first place. I had a couple of our Mercedes Benz serviced here before.... It was great and painless. Except this time, when we came in, I was greeted with an S.A named Volkan S. Shady guy, dodged all the questions, in person and on the phone. We left our car there for a good month for a minor fender damage, broken headlight and scratched bumper. The reason why we got it towed there was because it had a "power steering malfunction" warning. Now mind you, the vehicle only had minor exterior damage, so we weren't expecting a $10K bill. Thats right! 10K and thats not including to repair the exterior damage. They said that we had to replace the power steering system and what not. I was shocked to say the least, so I made my way down to the dealer. Asked to get the car out, power steering was working normally. ( I too have requested over the phone for the computer to be resetted and what not but he insisted that the power steering is still broken) By this time, Volkan seems annoyed and frustrated. I told him that since nothing was done, we just wanted the car out. I asked him if it was Free of Charge, he then got REALLY annoyed, proceeded to see that I was driving a Jaguar that day and decided to berate it. It kind of goes like this "do you think this is a Jaguar? where everything is free? Jaguar is xxxx, etcetc". I was appalled that they have this kind of employee working at Mercedes Benz. Maybe he was having a bad day, but sorry, that is no way to talk to a customer. Spoke with the manager, not sure if anything got resolved. On the other hand, I do have a great S.A before Volkan... Jim! Highly recommended :)

I had to take my car to WI Simonson for service/repair. I worked with Tim S. He was thorough with the work and took care of the details to ensure that all issues were properly resolved.

The service was excellent. I was greeted promptly. Andy handled the service order and I was out-the-door in no time. Thank you!

Already purchased 4 cars from them, this is the right place to get a Mercedes!!!

Sorry to see my service manager leave for another job.

Moe is the best service rep. I have ever had. Every aspect of the service process is first class every time!

Not until I met Moe did I realize my previous service advisor had given me the runaround...all the time. A nice man but car took a week to get ready for the same service it takes Moe a day. He's so efficient and quick to respond. Everything about the process is a breeze.

Thank you Moe. It was a fast and great service. Thanks again.