Reviews
Write a reviewGetting Repairs Done
I brought my SUV to the dealership because the check engine light came on. After dealing with warranty issues, they were able to fix the issues that were covered under my warranty. The overall experience was a good one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
MY FIRST VISIT
my experience at your dealership was EXCELLENT...because Cesar Cuyun service advisor told me what was going to happen, took care of all the details regarding the service visit and promptly notified when the work was completed. THANKS
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best customer service!
Marty is always helpful! I appreciate his excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dead battery
2014 SRX with dead battery. Manage to get it started, made it to dealership and was greeted by Cesar at the service desk. Waited for repair to be completed. Cesar kept me informed on the progress of the work. In as short time the work was completed and thanks to Cesar I was on my way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim Coleman Cadillac
As usual, ponctualite, explanations, on time. Martin Gonchar is a great guy. Thanks for an a one service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best Cadillac Dealer in the National Capitol area
3rd Vehicle Purchase from Jim Coleman Cadillac. All was 100%. Glenn Price was amazing, friendly and super easy to work with. Had all in order. Transaction took less than 45 minutes. Great Dealer. Highly Recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a pleasure to read about your third car-buying experience at Jim Coleman Cadillac. Congratulations on your new purchase! It's delightful to know Glenn provided you with such a memorable and outstanding experience. We appreciate your recommendation as well. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
After getting deal negotiated it was great
Took a bit of time getting the deal negotiated and once we did, it was great
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Experience
My local dealer didn't seem to want to help me find my new SRX and after a brief internet search I found my new SRX at Jim Coleman. A bit of a drive but so worth it to get what you want and to be treated well. In fact we started buying sight unseen. Scott P. handled the sale and answered all our questions. Stu explained my options to buy or lease and in the end I made the decision that was right for me, no high pressure tactics here. In and out quickly. This was my first experience at Jim Coleman, but it surely won't be my last.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great Experience
Purchased a CT6 today from Scott Perrelli. Everything went off without a problem. Provided information on setup and features. The whole experience was great and I highly recommend Coleman Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're glad to have Scott on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great Deal
Best car buying experience and great team of employees, who make sure their customers is satisfied. Sales person (Glen Price) was very knowledgeable and helpful. He answered all of my questions and explained thoroughly and in detail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you and congratulations on your purchase! We are so very pleased that Glen could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new vehicle! Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com