Reviews
Write a reviewgood service- nice facility
Great service! However I would like to work with one service manager each time I come for the service. This has done in the past but the past 2 times I had different service manager and this was difficult.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vien, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great Experience
Excellent experience. Nana Prempeh is a true gentleman. He addressed all our needs and help us pick out the perfect car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Zohair. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Jim Coleman Cadillac any time! Take care. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
They make you feel special
The service department always makes me feel important and they try to explain anything I don't understand. I told my husband he has to buy his next car from Jim Coleman because of how well they do everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Toni and thank you for your feedback. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you like us on Facebook to get all the good service deals! Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great Attitude and Service
My salesman Glenn Price is why I keep coming back. Extremely Helpful and knowledgeable. Service department has always been excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Russell, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that Glenn was able to gain your trust in our business. We look forward to servicing your future automotive needs! Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great service
The AC odor service bulletin repair was performed professionally and with the slightest excuse or attempt to avoid product responsibility. Caesar is a very professional representative for both Jim Coleman and Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
I was pleasantly welcome. He explained what the procedure would be to service my care. Later, he would call me to explain the findings and the cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Battery died. Called Moussa and he told me to bring it right in. We did, the car was addressed in a timely fashion and washed. :-) Thank you!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Geneva, thank you so much for the excellent rating review! We are happy to have been able to assist you and provided such great experience. If you need any further assistance with your vehicle, let us know. Best regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great service
Marty is a great service manager! Friendly and knowledgeable. He really went out of his way to accommodate our busy schedules to get the car serviced as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wendy, we really appreciate you taking the time to leave a review about your experience. We appreciate Marty as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and we look forward to working with you again in the future! Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Noise in Engine
This was my first time bringing my car, which I purchased from Jim Coleman for service. Great place I'll be back. I think this says it all!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, thank you for your great review. At Jim Coleman Cadillac, our number one goal is customer satisfaction. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Attentive, courteous, professional service!
It is a pleasure to do business with Jim Coleman Cadillac, particularly when we have occasion to interact with Roberto Caicedo. The staff's attentiveness and professionalism has made us loyal customers who sing praises regarding the dealership to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeremy, I just wanted to thank you, not only for being a great loyal customer, but the kind words you expressed for our folks here at Jim Coleman Cadillac. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. I will be sure to share your feedback with Roberto and to our team. Please let us know if we can ever help you in the future. Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com