Reviews
Write a reviewHonest service. VERY clean facility.
Every one was very friendly. The work was done well. I thought I needed a repair, and they could have replaced my wiper mechanisism, but they showed me I did not need the repair. Their honesty saved me from spending money needlessly. I appreciate their integrity.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, thank you for sharing this great feedback with us. We feel our service department is what makes Jim Coleman Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Worked with a Great Sales Representative - Matt Spencer
Matt followed up on my inquiry from the internet and was very helpful with no pressure and honesty throughout. A great experience leasing a new car. Great dealership. I highly recommend to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a pleasure to read about your car buying experience working with Matt. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Warm regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Excellent service
Great dealership and service. Marty has always been top notch and goes the extra mile to make we completely understand what's going on and what needs to be done with our vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Ivan! I'm very happy to hear that Marty was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Service
Efficient and on time. Took care of the two recalls due that I was unaware that I had two recalls. The roses were also a added pleasure to the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joyce - Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with efficient and professional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Pleasant
As always, I'am very satisfied with the work that's done on my vehicle and with the customer service that I received each and every time I have my car serviced at Coleman Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mitchell, thank you for writing such a great review about our dealership! We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Professional level of care
Coming to the dealer for service has been a good experience. Once in a while an item cannot been taken care of, but every effort is made to take care of it asap.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marsha - We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. We look forward to seeing you on your next visit. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Jim Coleman Cadillac, SRX is great
Darrell Landon allowed my wife and I all the time we needed to proceed with our purchase/lease and went through multiple scenarios to get us in the right SRX. Plus the Showroom looks great. Then Darrell gave us an extra bonus when the car was preped, thanks Darrell
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raymond - Thanks so much for the nice review! Darrell is a key component of our team here at Jim Coleman Cadillac and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Enjoy your new car! Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
great service for a disappointing car
The service personnel were excellent. it is hard for me to give a unbiased view since I have had to replace 2 clutches since buying the car. I have driven a manual transmission care since i bought my first car and never before had to replace a clutch. The service however was great. I would never recommend a Cadillac but would recommend the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan - Thank you so much for your kind and honest review of our dealership, we always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great Service and completed on time
Martin reviewed the car report and explained their recommendations for other maintenance items to keep our vehicle in tip top running condition for many more years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Graylin, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
My Brand New 2015 CTS
Glen Price is a thorough, knowledgeable and careful salesman. Glen is polite, respectful; he sold me my 2009 Cadillac CTS. Next time I buy another car., I'll be sure to ask for Glen. The Finance Manager Stewart Mallon really knows his business; he is thorough and fast at his job. Coleman Cadillac is a great place to buy a car - no pressure. The showroom is very clean as is the snack area, I was very impressed by Coleman's recent remodeling.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the nice review! Glen is a key component of our team here at Jim Coleman Cadillac and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com