Diablo Subaru of Walnut Creek

Everyone I dealt with was professional, knowledgeable and very comfortable to work with. I felt like they went to great lengths to meet my needs.

This is our third car from Diablo Subaru. That's all we need to say.

Dealer had fair prices and the car I wanted. Sales negotiation very straightforward and hassle free. Car was MSRP with very few extras.

customer services is great atencion, everything be on time .the waiting room is very clean

We had a great experience. Our salesman was not pushy, ver knowledgeable. Though it was very late at night, no one rushed us, made us and our young kids feel very comfortable. Left with a new Subaru Forester wilderness and love it!

This is the worst car dealership I've ever been to. I'm in my 40s, I know the annoying aspects of buying a car, but customer service does not exist here. First we left the used lot to go to the new car lot where financing was. We sat for over 2 hrs without anyone speaking to us. I had to hunt down the salesman, he said 15 min, it was an hour. We had driven 5 hours, never had a chance to eat because no one could be human enough to say, he guys you've been here for hours, you must be hungry. You still have a while, go get some food and we'll call you when it's about time. We weren't even offered water during that time. My dads 70 and only months out of cancer treatment. No respect for the elderly either. The finance manager called him brotha...excuse me? I bought a used plugin hybrid. I pointed out that it was missing the charging cable. The sales manager took me to his computer so that I could give my go ahead on a replacement/used factory cable. After being ignored for 10 days, by two sales managers, no one would call me back to tell me where the cable was. Today, day 11, I get to the GM. Hours and hours later he calls me back to explain, the cable never got ordered...but one has been ordered now, and it's coming straight to my home. He emails me a confirmation of a knock off charging cable made in China off Amazon. I paid asking price for the car, I bought a warranty...and then on the 11th day of being totally xxxxed around...the GM thinks the solution is to not provide me a used factory cable as agreed? To top of it, the Chinese crap draws 16a...my breaker is 15a.. The factory cable is 15a, I verified this before buying the car. Who does one turn to in this situation. No one seems concerned with doing the right thing...I seriously can't believe after alllll this xxxxxxxx, the GM ordered a Chinese charging cable....unreal.

Be aware of the salesperson in here they will try to stick their hands on your pockets. I took my car because it had a little noise on one of the coils (suspension) I have a warranty on it I ask for them to call them for this problem. They said they check the car and they spend 4 hours on it just to look at the suspension 😂 and the warranty wasn’t going to pay for it, I believe them so they pull $400 out of my pocket. They told me that if I wanted to change the coils it was going to cost me $6200 they also said that it was something that need it to be done right away or get rid of the car😏 the car is a 2015 Subaru BRC, they just wanted to take my money 😏. Or buy my card for a very low cost. A few days after I call the warranty and ask them why they didn’t wanted to cover this parts and they said that Subaru personnel NEVER call them. Bottom line I will never EVER bring my car here again. By the way I took the car to Big O tire on concord avenue and they charge $1500 to the warranty 😳 nothing out of my pocket. JUST BE AWARE of subaru in Walnut Creek Don’t let them tell you that your car is a peace of junk so you sell it to them for nothing and get a new one from their dealer. Or replace parts for $6200 when you can foot somewhere else for $1400. The employee name is MASON.

Be aware of the salesperson in here they will try to stick their hands on your pockets. I took my car because it had a little noise on one of the coils (suspension) I have a warranty on it I ask for them to call them for this problem. They said they check the car and they spend 4 hours on it 😂 and the warranty wasn’t going to pay for it, I believe them so they pull $400 out of my pocket. They told me that if I wanted to change the coils it was going to cost me $6200 they also said that it was something that need it to be done right away or get rid of the car😏 the car is a 2015 Subaru BRC, they just wanted to take my money 😏. Or buy my card for a very low cost. A few days after I call the warranty and ask them why they didn’t wanted to cover this parts and they said that Subaru personnel NEVER call them. Bottom line I will never EVER bring my car here again. By the way I took the car to Big O tire on concord avenue and they charge $1500 to the warranty 😳 nothing out of my pocket. JUST BE AWARE of subaru in Walnut Creek Don’t let them tell you that your car is a peace of junk so you sell it to them for nothing and get a new one from their dealer. Or replace parts for $6200 when you can foot somewhere else for $1400. The employee name is MASON.

All dealership employees were knowledgeable, professional, personable and accommodating in both the easy and the more challenging aspects of purchasing our new Subaru

Purchased brand new Forrester on Saturday, January 22 had to take it to the service department for defective issues on 24 January with a bunch of excuses I have no fully paid for a car 3 weeks later! do not use this dealership RUN Away Now!!!!!!