Reviews

Average Ratings

4.9
929 lifetime reviews. Includes reviews of Jim Coleman Toyota from DealerRater.com
  • Excellent Service!

    Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My ...

    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts...


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    Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My parents were beyond thrilled. Oscar was friendly, flexible, and transparent about the out-of-door price. All the staff we encountered there were equally friendly and professional. Each step was quick and straightforward, no pressure to buy extra things, no gimmicks. Thank you so much for your excellent service! We will definitely be recommending Jim Coleman to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We appreciate your recommendation. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com


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  • Alan helped me save hundreds of dollars!
    October 21, 2017

    Alan helped walk me though the thought-process before purchasing a new vehicle. He suggested getting a quote for my current car, to see if it was...


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    Alan helped walk me though the thought-process before purchasing a new vehicle. He suggested getting a quote for my current car, to see if it was a better option for me to sell it or trade it in. He gave me real numbers for the car I was interested in, and explained the pros and cons of several models. I appreciate his honesty and integrity, which seems hard to find in the car buying world. I got a new car at a fair price and I have Alan Soon to thank If you are thinking of buying or leasing a car, you won't find a more honest, helpful salesperson. If I hear of anyone interested in obtaining a car, Alan will be the first one I recommend.

    Does recommend this dealer

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  • Buying a new car
    August 30, 2017

    I was treated great by Eugene Kennedy and he was very patient with the customer in deciding which car would suit best for my type of life style. H...


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    I was treated great by Eugene Kennedy and he was very patient with the customer in deciding which car would suit best for my type of life style. He had great customer service and I was very pleased by how he helped me and my family. Thanks so much for the help.

    Does recommend this dealer

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  • Unethical and unprofessional place. Avoid this dealer
    July 28, 2017

    They doesn't honor the number they agreed over phone and email. They are one of the dealers who bluff to bring you to the dealership. It's waste o...


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    They doesn't honor the number they agreed over phone and email. They are one of the dealers who bluff to bring you to the dealership. It's waste of time dealing with these guys who don't know basics of customer satisfaction. Their sales team don't even know how to face customers. I would NOT recommend this dealership 100%

    Does not recommend this dealer

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  • Really

    We contacted this dealership through cars.com and directly by walking in the door. For some reason, the salesperson who we met when we walked in w...

    Dealer Response

    We appreciate you taking the time to leave us your feedback. Please feel free to contact me if you would like to discuss your recent visit further...


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    We contacted this dealership through cars.com and directly by walking in the door. For some reason, the salesperson who we met when we walked in was required to split his commission with the less knowledgable salesperson who said she made contact first on cars.com First strike. This is something that the dealdership should address without getting us involved. We liked the salesperson we me when we walked through the door, but the cars.com referral salesperson completed the paperwork. She didn't know that much, was new, and when we called the dealership, they said she needed more training. OK, second strike. And the dealership left out some of the instruction manuals. We had to go back. Strike three. And today we get notice that Toyota is offering another $1000 off on these cars. Maybe strike 4?

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to leave us your feedback. Please feel free to contact me if you would like to discuss your recent visit further. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com


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  • Great experience!
    May 26, 2017

    Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My ...


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    Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My parents were beyond thrilled. Oscar was friendly, flexible, and transparent about the out-of-door price. All the staff we encountered there were equally friendly and professional. Each step was quick and straightforward, no pressure to buy extra things, no gimmicks. Thank you so much for your excellent service! We will definitely be recommending Jim Coleman to others.

    Does recommend this dealer

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  • Wonderful Sales Service
    May 17, 2017

    We met Mustafa at the Jim Coleman car dealership for help with our next Toyota car. His ethics, professionalism, accuracy, knowledge, and caring p...


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    We met Mustafa at the Jim Coleman car dealership for help with our next Toyota car. His ethics, professionalism, accuracy, knowledge, and caring personality stood out the whole time during our conversations in person and over email. There wasn't any reason to not make this purchase deal with him. However another dealer from whom we purchased another car had offered us additional service products since we were their VIP customer. Based on our experience, we value Mustafa's stellar service, and yes we will be recommending his outstanding service to others.

    Does recommend this dealer

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  • Excellent Customer Service!

    We met Mustafa at the Jim Coleman car dealership for help with our next Toyota car. His ethics, professionalism, accuracy, knowledge, and caring p...

    Dealer Response

    Thank you for this great review, Takhira. It is great to hear Mustafa was able to provide you with such a positive car buying experience. If there...


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    We met Mustafa at the Jim Coleman car dealership for help with our next Toyota car. His ethics, professionalism, accuracy, knowledge, and caring personality stood out the whole time during our conversations in person and over email. There wasn't any reason to not make this purchase deal with him. However another dealer from whom we purchased another car had offered us additional service products since we were their VIP customer. Based on our experience, we value Mustafa's stellar service, and yes we will be recommending his outstanding service to others.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for this great review, Takhira. It is great to hear Mustafa was able to provide you with such a positive car buying experience. If there is anything else we can do for you, please don't hesitate to let us know. Happy driving! Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com


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  • Fast, Friendly Service and A Great Deal

    The sales staff could not have been more polite and informative. They listened carefully to my criteria and worked to meet them at the best price...

    Dealer Response

    Pat, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those ef...


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    The sales staff could not have been more polite and informative. They listened carefully to my criteria and worked to meet them at the best price in the area. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Pat, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com


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  • Internet Services

    Only talked to the internet sales people. Never went into the dealership because I didn't like the price they gave me.

    Dealer Response

    Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharin...


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    Only talked to the internet sales people. Never went into the dealership because I didn't like the price they gave me.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com


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