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Jim Coleman Toyota

(1,311 reviews)
Visit Jim Coleman Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–9:00pm 7:00am–5:00pm
Wednesday 9:00am–9:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:30pm–4:00pm
Sunday 12:00pm–6:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (301) 841-6302 (301) 841-6302
Used (301) 760-4293 (301) 760-4293
Service (301) 965-6695 (301) 965-6695

Reviews

(1,311 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Coleman Toyota from DealerRater.

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Do not trust, and they do not know their cars.

Do not trust, and they do not know their cars. Factcheck independently all information they tell you, because they lie. Purchased a car at Darcars 355 instead.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Anon, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Jim Coleman Toyota, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (301) 618-0480 to discuss ways we can better serve you in the future.

Can’t say enough wonderful things about my experience at

Can’t say enough wonderful things about my experience at Jim Coleman. They were polite and easy to deal with. Luis Cortes showed me quite a few Rav 4’s but they didn’t have a silver one so he drove 60 miles to another dealership to get me the car I wanted. Even weeks after when I had some questions, they were very helpful. I drove from Harford County to Bethesda to buy my car and it was worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Dealership, just bought our second car from

Excellent Dealership, just bought our second car from here. We are going home happy and satisfied with the service and help we received from our seller Jose L. Redd. Great sales consultant!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Jose Redd provided excellent customer service.

Jose Redd provided excellent customer service. Answer all my questions.. he made sure to solve all problems by taking the time needed. Was friendly to my family and made sure everything went as smoothly as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We don't shop for cars every day!

We don't shop for cars every day! We had the opportunity to do it with Mr. Redd and the experience could not be better. From the moment we arrived at the dealer to the point we left (a few hours later), Jose was with us and his advice was always franc and honest. At the end, and with our new car already parked in front of the house, we could not stop talking about him, like if he was part of the family. For sure, the car is great, and Jose will remain in our memories for the years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Jim Coleman Toyota provided excellent service for my

Jim Coleman Toyota provided excellent service for my wife and me. When they did not have the model we wanted in stock, they found it in a different location and obtained it for us. We worked with Jose Redd, who stayed on top of the situation and was responsive to our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Jose Redd was transparent and earned our trust from the

Jose Redd was transparent and earned our trust from the beginning. Phenomenal to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Jose Redd was very helpful and very professional.

Jose Redd was very helpful and very professional. He went out of his way to show us the new bells and whistles on the hybrid Camry that we purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership.

Great dealership. Great customer service. No pressure just very helpful and knowledgeable. I had a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Our salesman, Jose, was the best person we’ve ever worked

Our salesman, Jose, was the best person we’ve ever worked with when it comes to buying a car. He was so informative and helpful during the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.