Reviews
The staff is fantastic.
The staff is fantastic. Craig, Evan, and Andrew are the best and make the hassle of getting service done a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad Craig and the team were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
Although the work I ordered was completed with a high
Although the work I ordered was completed with a high quality I was disappointed in how long it took. I expected a 2 hour timeframe, was told it might be 3 hours and yet it took almost 5 hours. That seems very excessive and completely shot my planned schedule for the day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Beaverton to be a positive one. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
Jesus/Bo/Garrett had made buying a vehicle here super
Jesus/Bo/Garrett had made buying a vehicle here super seamless. Great customer service and were responsive to any questions we had and kept us to date on the whole process. Thank you guys for helping us make this purchase happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
This is the worst dealership I’ve ever dealt with.
This is the worst dealership I’ve ever dealt with. When I buy cars, I also form a relationship with the dealership. I become a long term customer. I purchased four cars from my last dealer. This place I would never return to. They used a fake email for my loan application. They drove the car I am purchasing without telling me. They posted a picture of the car in front of my home without my consent. They never gave me a copy of the paper work I signed. It’s been several days and I still don’t have them. The communication is poor. The sales people are snobby and don’t return calls. Awful place.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Alex, we'd love to address your concerns in detail. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
I tried to many times. The only person who ever returned my correspondence was Garrett, who has been very kind the last couple of days. I even filed a complaint through MB corporate, who assured me YOU would call me within 48 hours, and you did not. Interesting though you choose to reply in a public place. You should read through the text messages sent to me and witness how unprofessional Dalton behaved. And then talk to Andy and ask him about how he answered none of my concerns and focused solely on defending himself. I’m sure he will tell you I’m “crazy” but I trust you’ve been in this industry long enough to smell that tinge of xxxxxxxx from an employee.
They worked quickly to find us the car we wanted and went
They worked quickly to find us the car we wanted and went above and beyond to make sure we were happy in the end.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
Very welcoming.
Very welcoming. Thank you Chris and Thein. I appreciate their patience and knowledge. Very Happy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
Great service from start to finish.
Great service from start to finish. Tottaly superior to the Wilsonville dealership and much friendly also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
The dealership was nice, quick and straight to the point,
The dealership was nice, quick and straight to the point, i wouldnt have wanted it any other way
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
Mercedes Benz of Beaverton consistently provides
Mercedes Benz of Beaverton consistently provides excellent service. Very courteous, helpful and knowledgeable.staff. Short wait time, too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
Dennis was fantastic to work with.
Dennis was fantastic to work with. He went out of his way to take care of me. I surprised my wife with a new Mercedes and he took extra steps to help make it happen. I hope to purchase all my future vehicles through Dennis. This is how a car purchasing experience should be. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Mercedes-Benz of Beaverton! Congrats on your new purchase, and let us know if we can be of any more assistance! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com