Reviews
They worked quickly to find us the car we wanted and went
They worked quickly to find us the car we wanted and went above and beyond to make sure we were happy in the end.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
Very welcoming.
Very welcoming. Thank you Chris and Thein. I appreciate their patience and knowledge. Very Happy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
Dennis was fantastic to work with.
Dennis was fantastic to work with. He went out of his way to take care of me. I surprised my wife with a new Mercedes and he took extra steps to help make it happen. I hope to purchase all my future vehicles through Dennis. This is how a car purchasing experience should be. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Mercedes-Benz of Beaverton! Congrats on your new purchase, and let us know if we can be of any more assistance! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com
Excellent customer service!
Excellent customer service! Listened, heard , offered solutions to my issues. Worked hard to make sure everything was done in my best interest. I would recommend this service dept to anyone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
The dealership was great but they should let the
The dealership was great but they should let the customers know that it’s about a 3 to 4 hour process when I get an a or in the service stand I did not know that so I had to sit there and wait because it was the first one I have done first time I’ve on the Mercedes.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't meet your expectations. Thank you for for bringing it to our attention, and please don't hesitate to reach out if you'd like to discuss your concerns in more detail. We're always happy to help here at Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
My car was scratched during the service and the
My car was scratched during the service and the technician has not responded to my follow up.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Garrett, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
Ryan went above and beyond working with my warranty
Ryan went above and beyond working with my warranty company. Great attention to detail. Repairs done without any delau
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
The gentleman who came & got my car started was the best.
The gentleman who came & got my car started was the best. Explained things perfectly & had great demeanor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
The guy said he would text me when the car was done, but
The guy said he would text me when the car was done, but he didn’t. I asked him to check one of the buttons that wasn’t working. They claimed to check it, but the button still didn’t work when I got the car. Not great service for an $800 oil change.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Dave, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com
I went to sell my car at another dealership on Saturday
I went to sell my car at another dealership on Saturday to make a purchase @ Mercedes Benz.. Well of course after I called to make sure the vehicle was available before I sold my car…all was good. So I say ok sold. I called and asked Dalton to send an updated purchase order to send to my bank to purchase and all he wrote was what is the bank name so I can put it on the purchase order. I replied and never heard from him. Monday morning I get on the website and it says sold and it wasn’t to me. I called to complain because Bruce who I’ve been talking to couldn’t text or call to let me know it had been sold. Come to find out 1 min after I sent my bank name to Dalton the vehicle sold. Nice of either of them to let me know before I got rid of my car. Hope the vehicle isn’t as crappy as the customer service you get.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com