Koons Tysons Toyota

Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their normal communication with clients. No call or update on service status so I called after 4 hours (a 2-3 hr brake job and safety inspection), and while the brakes were done, they had forgotten about the inspection. They said they would get right on it so an hour later I showed up, but no safety inspection had been done. It is first come first serve and my original 5 hrs did not count. A half hour later still no safety inspection so I asked for my car and my bill. No bill, just put your credit card in the machine. "It is all electronic now." No explanation of what they had done until I asked, and only someone showed the service advisor how to print what they had done were they able to tell me what had been done, how much each item cost, so I could pay. Finally, the Koons team had the gall to remove the oil change sticker from Jiffy Lube where I last had my oil changed so I would not know when I needed to change the oil again. What’s with that?! Again, unusually poor service today. Koons needs to get its ducks in order before putting a new system online and rolling it out with customers. I'll take my car to a local station for the safety inspection where it gets done in 20 minutes, not 5 1/2 hours.

This ok…. Need your last name We had the pleasure of working with Mike at Tysons Koons, and we can't recommend him highly enough! Initially, we walked in stating that we weren’t in the market for a car anytime soon. However, thanks to Mike's exceptional service, we found ourselves driving home in a stunning Crown Signia Limited. From the moment we entered, Mike made the car buying process incredibly easy and enjoyable. His responsiveness and attentiveness were evident, making us feel valued as customers. Mike’s extensive knowledge of Toyota vehicles shone through as he patiently answered all our questions and provided insights that helped us make an informed decision. What stood out the most was his professionalism, kindness, and respect throughout the entire process. It’s rare to find someone who combines expertise with such a warm approach. If you’re looking for a new car or simply want to learn more about your options, we highly recommend stopping by and asking for Mike. You will be blown away by his dedication and support! Thank you, Mike, for turning what was supposed to be a casual visit into an exciting new chapter for us!

DO NOT BUY HERE!!! They sold us a car with rusted parts and did not disclose that there was anything wrong with the car. The car now is not passing inspection and instead of taking responsibility , Koons and its very rude and unprofessional staff are dodging our calls and refusing to replace the parts. They were nice when they wanted our money, but now that they got it they are ignoring to help us. We went to a dealer hoping they'd be honest and reliable, instead they have been deceitful and apparently are ok with selling rusted cars! Rami was nice at first and has since become rude and unwilling to help.

Thank you Jeffrey and Salem for the help today on my new tundra limited very happy

Perfect in every aspect, from the moment I walked in until the valet brought my car to depart.

I had a great time at this car dealership the experience was great Ahmed was great at explaining my new car thanks

Koon Toyota is the dealership to buy from, honesty, fair, and trustworthy. Ashraf worked hard throughout the truck buying experience!

The manager Jamal Khan the sale person Adil Zaman, amazing people, best customer service.i really appreciate it

It was absolutely amazing, the manager Jamal Khan the seller Adil Zaman, awesome people, that was the best deal I have ever got. Thanks

Very Excellent and thoughtful and professional and very polite in their dealings with the customer.