Reviews
Always excellent service.
Always excellent service. The work in done right the first time and always within the estimated time. They have done the service work on the last 5 cars I’ve owned.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sam, thank you for sharing your kind words about our team! We are thrilled to have earned your continued trust and loyal business here at Koons Tysons Toyota. See you next time!
James provided excellent service.
James provided excellent service. He kept me updated throughout the entire process and got my service done quickly so I could get back to work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're glad that James provided excellent service and kept you updated every step of the way. Safe travels from all of us at Koons Tysons Toyota!
Very flexible able to get me in and issue me a new key
Very flexible able to get me in and issue me a new key fob despite it being a several year old model. Clear explanation of costs and time estimate and comfortable editing area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paul, thank you for choosing Koons Tysons Toyota and praising our accommodating service! We’re happy to have helped with your key fob replacement and made your experience stress-free. See you next time!
Very respectful and help full and also nice approach and
Very respectful and help full and also nice approach and also they repaired on time thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for leaving Koons Tysons Toyota a review! Have a great day, Yonas!
Excellent customer service and quality experience
Excellent customer service and quality experience overall, detailed oriented and good advice and recommendation on what to do.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we're so pleased to hear you had a thorough and informative experience at Koons Tysons Toyota. Thank you for choosing us!
Drove 2 hours for cars advertised online, only to be told
Drove 2 hours for cars advertised online, only to be told they weren’t for sale. Out-the-door price on another car was $4,000 more than listed. Misleading and unfriendly—waste of time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Joyce, I'm sorry to hear about your experience while searching for a new vehicle. I'd like the opportunity to further explain out-the-door pricing, as that would include taxes and registrations for your state. Please reach out so we can address this issue directly with you. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com
Drove 2 hours for cars advertised online, only to be told
Drove 2 hours for cars advertised online, only to be told they weren’t for sale. Out-the-door price on another car was $4,000 higher than listed. Dealer not friendly at all—waste of time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Joyce, I'm sorry to hear about your experience. We strive for transparency and friendly service, so it's disappointing to hear we fell short during your visit. I’d like the opportunity to discuss the outdoor price you have mentioned, as I would expect that was inclusive of taxes and registration fees. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Krystle Uriona - Customer Relations Manager krystle.uriona@koons.com
Excellent experience with jeffrey and salem today thank
Excellent experience with jeffrey and salem today thank you for the help on the new rav4
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marilyn, thank you for the positive review of Jeffrey, Salem, and Koons Tysons Toyota!
I had a great experience with salem and jeffrey at koons
I had a great experience with salem and jeffrey at koons toyota very professional and kind
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salem and Jeffrey will be pleased to hear this positive feedback! Thanks for sharing, Claudia! -- The Koons Tysons Toyota Team
Thank you Jeffrey and salem for the help today on my new
Thank you Jeffrey and salem for the help today on my new toyota very happy with the service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, it was our pleasure to assist you. We'll be sure to pass along your kind words to Jeffrey, Salem, and the Koons Tysons Toyota team!