Hemborg Ford

Very professional knowledge and made everything go very smooth. Customer service is excellent and thank you Luis from the service department, great job, thank you.

The absolute worst experience I have ever had. I dropped off my 2014 Ford Focus on Wednesday morning, in which he told me that they were busy and he wouldn't be able to take care of it until Friday, which I thought was acceptable and left him the vehicle. I then proceed to hear nothing from him for 5 days until I called asking for a report on my car on Tuesday. He tells me the clutch is bad and that it would cost me $3,700. I have a receipt from the last time I changed this car's clutch, and he only charged $1143 (he was also the person that installed the last clutch). I told him it was ridiculous that he wanted me to pay triple the price for a clutch that he only replaced 30,000 miles prior. Turns out that there was a class action law suit against Ford for the dual-clutch system that he installed last time and tried installing this time, which I had to learn myself, no information from Luis or the dealership. After rejecting to have the clutch changed as the car was worth almost as much as the new clutch, I asked him to reset the transmission program that was supposed to help alleviate the issues with the transmission and he tells me that I will be able to pick up the car on Wednesday (this car is a 2014 on its 4th transmission and has been repaired every time at this dealership). Come Wednesday and there is no call, so I call the dealership and he is in a meeting so I leave a message for him to call me for a report on my car that was supposed to be finished that day and he blows it off and goes home. The next day comes and I have to call again since nobody seems to even care about my car anymore and they tell me that it hasn't been worked on yet and that they would have it done soon. Luis wasn't even the one to pick up or the one to call that I could come pick up my car. When I get there, it has been 8 days, with no reports on my car unless I call asking for its progress, and he won't even have the respect to even offer an apology for the service he provided. When I asked him questions about the last clutch that he did not warn me about being faulty in the first place, he said he could not speak on it as he was not the one to install it. But going back to my old receipt of the last change of the clutch, he was the one that installed the last clutch on this car. On top of all of this, the car runs even worse than when it was dropped off. The car now lurches forward all the way through third gear making it near impossible to even drive anymore. Ford is a dirty, manipulative company putting out sub-par cars and hiring people like Luis who just blow off the customers not even providing a replacement vehicle for keeping it an entire 8 days. I will never be coming back here and I will be selling this Ford Focus and never buying a Ford again.

Very friendly staff and Rene was easy to work with. They bent over backwards to help me get the truck of my dreams.

Careful, respectful, made sure I was aware of what was happening and the reasons. Made sure I was contacted for each step

Hospitality was great, and we're extremely courteous. Quick easy process. Best Ford Service Center in area. 3rd visit at this location and I will be back.

Porcha, always greats me with a smile and gives me details of the work that will be done. I really appreciate the shuttle to take me home when it will be hours to wait for my car to be serviced

Great attitude of the sales staff. Hassle free didn’t get annoyed at our asks - or at least didn’t show it.

Everyone involved was professional and very nice to work with. We would definitely come back to do business and we will recommend to others.

Fleet sales provided straight forward communication and fair prices. Out of several local dealerships contacted Hemborg was able to make the sale happen for us.

Portia was detailed and thorough when explaining everything that was needed to be done. The whole service department was very helpful anytime I followed up on the phone.