Reviews
Mom & I bought my first car here, so glad we did!
Team Kia stands out to me due to their great customer service! The staff at Team Kia of El Cajon are very friendly. From the moment we arrived, they extended positive attitudes in a very laid back atmosphere. Nick assisted us with our car purchase, and he was awesome. He did not haggle or push us to make any decisions we didn't want to make, and gave us the best deal possible. We were at the dealership for only 3 hours and left with a brand new car! Craig in the financing department is also very nice! Team Kia made the sometimes stressful choice of buying a first car a very positive and exciting one for my mother and I. When I went back to get my first full gas fill, they already knew who I was and what I needed when I walked in. If you are looking for a great KIA and great customer service, go to Team Kia of El Cajon!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kiara it means everything to us to know our customers left our dealership with a smile whether it was for service or a car purchase! We will definitely be taking care of you and your needs every time you come back!
Disappointing service
I am so disappointed with the service department. I took my 2012 Kia Optima in for a 15,000 mile service on Monday. When I got home my car was dripping oil from the undercarriage. Not a ton of oil, but it is a year old car. It should not be dripping oil. What really upsets me is this isn't the first time. The first time I got my oil changed on my brand new car, at this same dealership, it dripped oil all over my driveway and garage floor. 1st time, shame on you. 2nd time, shame on me. When I asked the mechanics today, "why does this keep happening?", the response I received was, "The new Optimas and Sorentos have a plastic tray underneath where we change the oil. If any oil spills on that, it is going to drip if someone doesn't clean it up." So, we know there is a problem and nothing is being done to address it? I will not be returning to this dealership for service unless I am reassured that this problem has been addressed.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dale TOP NOTCH Sales Guy!1000% happy with our car!
Purchased our car with no issues from start to finish. Dale our sales guy walked us through the process with ease. Dale helped us go over the car and set up certain things prior to leaving the dealer. I took the car in the following Monday for the clear coat detail and the service department and Mike were the best. Everyone at the dealer was friendly and very thoughtful (opening doors and saying hi even if they weren't the one selling you a car) We are new to Kia and very happy with our service so far. Bob and Hiedi
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Bob and Heidi!! I'm so glad Dale and Mike were able to make you feel well taken care of as well as the rest of our staff you came in contact with. You are part of our Team Kia family now and we will continue doing our best to make you feel as such. -Zaina, Customer Relations Manager
Great car buying experience!!!!
I called down to the Kia of El Cajon and talk to Jeff Richards. He was very friendly and very professional. He walked me through and showed me everything about the car. I have already given his name and Kia of El Cajon's name to 3 of my friends. They couldn't believe the car I got for such a good deal!!! GO KIA OF EL CAJON!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Todd we are thrilled that you are excited about your new vehicle! I know we can do the same for your friends. Welcome to the Team Kia of El Cajon family :) -Zaina, Customer Relations Manager
Amazing customer service
I recently bought the exact car that I've wanted since I was 16. It was all made possible by Cameron and Jeff at Team Kia of El Cajon. They were extremely helpful and accomodating to say the least. Both of them went out of their way to make sure I was getting the best service as well as a car that I was happy with. I am elated with my new car and its all thanks to them. Not only will I recommend all of my friends and family to team Kia of elcajon but I highly recommend that you make this your first stop and i guarantee it will be your last. And again, thank you Cameron and Jeff!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley we are so thrilled to have put you into your dream car!! We are lucky to Geoff and Cameron on our team and will continue doing our best to make more happy customers such as yourself :) congrats on your new vehicle! Zaina- Customer Relations Manager
Great service , overall incredible experience
Called in and Cameron set up an appointment for a test drive. After driving a few vehicles I chose a car and he expedited the buying process making everything go smooth and when one buying method failed for me they presented me with other options and I was able to get financed and into the perfect car. The whole staff was so friendly and helpful. Kia of el Cajon you guys rock
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, thank you for your kind words! Here at Team Kia we know that if one door closes another one opens! I'm so glad we got you into the perfect vehicle enjoy your car and welcome to the Team Kia family! Zaina - Customer Relations Manager
Outstanding service
I just recently bought the exact car that I've wanted since I was 16. It was all made possible by Cameron and Jeff at Team Kia of El Cajon. They were extremely helpful and wonderful. Both of them went out of their way to make sure I was getting the best service as well as a car that I was happy with. I am elated with my new car and its all thanks to them. Not only will I reccomend all of my friends and family to Team Kia of El Cajon but I also reccomend you. If youre looking for a car, your first stop should be here. And again, thank you Cameron and Jeff!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow Ashley so happy to hear that! It is the best feeling to know we were able to get someone into their DREAM CAR!! Cameron and Geoff are a great duo and will be here to help anyone you send our way! Enjoy your vehicle and welcome to the Team Kia family. Zaina - Customer Relations Manager
Team Kia does good by me
The staff here are constantly very helpful and friendly. Bought my Soul here last year and I keep coming back for regular maintenance. Also... the recently renovated lounge room is very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So glad to hear our Team is doing all the right things to keep you coming back to us! We appreciate you and your business, enjoy that Soul and see you again soon! -Zaina, Customer Relations Manager
The best car buying experience!
So we walk in...Extremely reserved and ready for the sales people to attack...and we were pleasantly surprised by the most kind mannered sales associate Cameron. He introduced himself and the rest was history! Cameron helped make the stressful process of buying a car relaxing, and get this, fun! Shortly after test driving a vehicle, Jeff had come by to introduce himself. He was confident and ready to help us get a car. After getting all the details worked out we headed over to speak with Jorge about all the financial documents (probably the most stressful part of all) and he made it easy! We signed the paperwork, he answered all my questions and then we were out the door! As we were driving off the lot we couldnt have felt more blessed to have had such a wonderful car buying experience. Thank you Kia and we will definitely be referring people back to you. A big thanks to Cameron, Jeff and Jorge! Ziba Khatibi
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ziba, thank you so much for your kind words it is the best feeling to know we made your car buying experience a good one, Congratulations on your new vehicle and welcome to our Team Kia family!! -Zaina, Customer Relations Manager
Car buying made easier with s great salesman
Cameron was very knowledgeable and friendly. A decent experience overall
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lori and Dave congratulations on your new vehicle from Team Kia of El Cajon glad we made your experience a pleasant one - Zaina, Customer Relations Manager