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Hurst Autoplex Mitsubishi

(463 reviews)
Visit Hurst Autoplex Mitsubishi
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(463 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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YO,VERY NICE HUM8LED CUSTOMER SERVICE, WELL POLISH

YO,🗣️32 6AN6 ENT 🤟🏿 THE YOUN6 6UY THAT FIRST HELPED CJ ON 32'S 6ET THE CAR WAS EXCELLENT,HE NEEDS TO MOVE UP TO SALES LIKE HIS FATHER THAT HAD THE COW8OY HAT ON !! 6REAT CUSTOMER SERVICE !! 🤳💪🏿💯🚦🏁🔥🔥🔥🔥🔥🔥👀👍🏿

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Well I wrote an initial review however that was before I

Well I wrote an initial review however that was before I knew the extent of the damages and or false promises from the dealership. Bought a used C8 there last week 3/6. Noticed some condensation in the tail lights they said oh that should dry out. Got it home and the next day 3 of the lights started to fail. I took it to GM and they are having it for a week now for water damages. The dealership owes me a check for $5,000 from the sale, promised it would be to me in a week, well obviously that did not happen. When I call or make contact to get an answer, I get the runaround and no call back. I would be very careful of what you purchase from this dealer as they obviously do not inspect the vehicles they purchase before selling them to a customer. (Yes I have photographs of the lights from the day I picked it up too).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Well my review was pretty rough initially as I had some issues. However the GM called me and apologized and actually took accountability. They couldn’t fix the issue however advised they should have. He was available for calls and texts and helped me with everything I needed without hesitation. Do accidents happen yes, was it a learning lesson yes. Do I highly appreciate how they handled it… beyond words….. minus a mess up this place is actually a really awesome dealership. I’d come back still and recommend them.

PROCEED WITH CAUTION

Bought a used C8 there last week 3/6. Noticed some condensation in the tail lights they said oh that should dry out. Got it home and the next day 3 of the lights started to fail. I took it to GM and they are having it for a week now for water damages. The dealership owes me a check for $5,000 from the sale, promised it would be to me in a week, well obviously that did not happen. When I call or make contact to get an answer, I get the runaround and no call back. I would be very careful of what you purchase from this dealer as they obviously do not inspect the vehicles they purchase before selling them to a customer. (Yes I have photographs of the lights from the day I picked it up too).

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The staff at Hurst Autoplex Mitsubishi were professional,

The staff at Hurst Autoplex Mitsubishi were professional, courteous, and applied no pressure to me at all to purchase a vehicle. Their only concern was my taking care of me and meeting my needs. Hands down the best dealership in the DFW area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car Buying Experience

Carl is very friendly and knowledgeable. What a great experience we had at the Hurst AutoPlex.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Great dealership and very easy process.

Great dealership and very easy process. However I have to take the car to the dealer the next day for warranty work (defective tail lights) which should have been address before selling the car. Over good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Compliment

Thanks to autoplex Mitsubishi and special to nathen the service advisor for his excellent job and take care Of the customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I always get professional, friendly, ON TIME service.

I always get professional, friendly, ON TIME service. Worth the drive and time even though there are closer places to my home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent and I would refer my family members to come and

Excellent and I would refer my family members to come and purchase cars from there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nathan always does a great job!

Nathan always does a great job! Thank you for all that you do Nathan! I will recommend you to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.