Honda of Escondido

Smooth experience all around. Tony was a fantastic sales person. No run around. We were in and out in under 2 hours…including the test drive and trade in.

Very honest and open about pricing. Quick responses via text and overall great atmosphere to buy a car.

Very professional. Excellent service. Friendly team. Great selection. Service department. Easy booking appt. Fast and good service.

We had a great experience with our sales guy we knew what we wanted and they had it!

I had such a great experience at Honda of Escondido! I went in to just take a look at a couple models I was interested in, and Ernesto was so helpful and quick with his knowledge that I ended up leaving with a car that same night! Ernesto and John(I believe), went above and beyond to make this process smooth and easy. They were very attentive and made sure to acknowledge every concern I had very thoroughly. This is such a hard working team and it was great working with everyone. My car drives wonderful and I’m absolutely satisfied with my purchase! A definite 10/10!

I had a wonderful experience at Honda of Esondido. Masieh’s knowledge, respectfulness, and kindness made my decision to purchase a Honda CRV Hybrid Sport easy. The paperwork part was efficient thanks to Jorge. Love my new Honda!

My recent visit to Honda of Escondido for a leasing transaction left me with mixed feelings. While I am satisfied with the vehicle I leased and would recommend Honda of Escondido to others, I feel compelled to share my concerns about certain aspects of the experience, particularly regarding the conduct of one of the sales representatives, leading to frustration and disappointment. Firstly, I commend Honda of Escondido for offering a quality selection of vehicles and providing a smooth leasing process overall. The vehicle I leased meets my expectations, and I am pleased with my choice. However, my satisfaction with the vehicle was overshadowed by the lack of professionalism and transparency exhibited by the sales representative, Mr. Ray Sun. Firstly, I found the lack of transparency concerning handling my credit information. It was only after the fact that I discovered my credit had been run multiple times, both by the dealership and Honda Finance, without prior disclosure. Despite assurances from the sales representative, Mr. Ray Sun, that this was standard protocol, the immediate impact on my credit score was evident. This lack of transparency and disregard for the customer's financial well-being was disheartening. During these interactions, Mr. Sun displayed behavior that fell short of the professionalism expected from a representative of the Honda brand. His demeanor was confrontational and dismissive, creating a negative atmosphere that detracted from the overall experience. Instead of addressing my concerns with tact and courtesy, Mr. Sun's behavior only served to exacerbate the situation, leaving me feeling unheard and frustrated. Furthermore, crucial financial details, such as the interest rate associated with my lease agreement, were not adequately addressed, leaving me feeling uninformed and uncertain. Despite my reservations about certain aspects of my experience, I believe that Honda of Escondido has much to offer customers. The dealership provides quality vehicles and services, and I would recommend it to others. However, I strongly advise potential customers to avoid dealing with Mr. Ray Sun, as his behavior does not align with the professionalism and customer service values synonymous with the Honda brand. In conclusion, while I am satisfied with the vehicle I leased from Honda of Escondido, my experience was marred by the conduct of one of the sales representatives. I hope the dealership takes steps to address these concerns and ensure that all customers receive the level of service and respect they deserve.

Our experience at the Honda dealership in Escondido was absolutely fantastic. The customer service was exemplary, with the staff going above and beyond to assist us. Our representative Masieh A was incredibly knowledgeable and genuinely kind, providing valuable insights on finding the best deals tailored to our needs. We're immensely grateful for their assistance, and we couldn't be happier with the outcome: a beautiful, brand new 2024 Honda Civic for my daughter. Seeing her sheer joy and satisfaction driving her new car every day is priceless. It was her first time at a dealership, and I'm delighted that her experience was not only positive but also remarkably smooth. There was no pressure to buy anything unnecessary, no pushy sales tactics or commissions involved; they simply worked with us to meet our requirements. We're eagerly looking forward to doing more business with this dealership in the future.

The overall car buying experience was wonderful! The GSM Allen Borje and the professional sales consultant were both wonderful and made our car buying experience truly a positive one. This is my daughter’s first time purchase a car and she was very happy with the overall buying process. Thank you! This is one of Penske’s TOP NOTCH dealership. Truly professional staff! Kudos to the management.

I had the pleasure of working with Paul Najor for a second car. He is exceptional, professional and knowledgeable, a true gem. Every at this dealership is incredible, friendly, efficient. I highly recommend and will be back again! A very pleasurable experience and I couldn’t be happier with my new HRV Sport and the excellent service level I received at Honda of Escondido. Thank you very much!