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Mossy Ford

(480 reviews)
2023 consumer dealer award
View 1 awards
2023 consumer dealer award

Reviews

(480 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mossy Ford from DealerRater.

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We were able to get an appointment right away. Had to...

We were able to get an appointment right away. Had to take the car in due to a recall and they had the part needed. The car was ready sooner than expected and the service was very good. They called a Lyft to take me home since they were out of loaner/rentals. They communicated with us during the day to let us know what was going on. I will definitely use them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just moved from New Jersey to California. I needed to...

I just moved from New Jersey to California. I needed to find someone I could trust to take good care of me and my car. The service team at Mossy Ford is just what I was looking for. They did a great job and kept me well informed every step of the way. I am going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I bought my Ford focus from mossy Ford. I got my car...

I bought my Ford focus from mossy Ford. I got my car serviced and the people in both departments are friendly and seem to be glad to help. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The guys at Mossy Ford hooked me up! I told Caleb what I...

The guys at Mossy Ford hooked me up! I told Caleb what I wanted, what I needed and how much I wanted to spend and they met every requirement without ANY hassel! Then Cameron, in finance, was so quick to get through all the paper work, so getting my Bronco Sport Big Bend and my Ford Edge was basically effortless! Best car buying experience ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

DAVID LEE DIAS, THANK YOU ALWAYS HELPFUL AND GOES ABOVE...

DAVID LEE DIAS, THANK YOU ALWAYS HELPFUL AND GOES ABOVE AND BEYOUND, PREMIUM CUSTOMER SERVICE, THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Davidlee was so polite, courteous and explained...

Davidlee was so polite, courteous and explained everything in detail. I went in for a routine maintenance and will always go back to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a service appointment with Davidlee Diaz. He was...

I had a service appointment with Davidlee Diaz. He was very friendly and explained everything clearly. Quick and excellent service. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I took my car in for an oil change. As always, the...

I took my car in for an oil change. As always, the service folks were diligent and kept me informed. Something happened this time. I mentioned I wanted a smaller car, and a left with the perfect new (to me) smaller SUV!! Thanks Chris and Camera! You both are the greatest! However, Chris, if you hadn't had the car washed, it wouldn't have rained here in Sunny San Diego today! 😉

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’ve taken my 2017 Explorer Sport to Pacific Beach Mossy...

I’ve taken my 2017 Explorer Sport to Pacific Beach Mossy for every service needed since I purchased the vehicle from them. I replace my oil and rotate my tires every 5000 miles, I’m old school, love my car and want it to last as long as possible. I make the trip from Chula Vista because of the service department, first rate customer service, professional and honest. I was always taken care of by assistant manager Ben Merrill, to my surprise, he no longer works at Pacific Beach but I decided to go there anyways for my 55000 mile servicing. To my surprise, Mr. Davidlee Diaz handled my appointment, he was courteous, knowledgeable and looked up my history, new I was a loyal customer and me feel that I had made the right decision to bring my car to PB Mossy Ford. I had an oil change, 27 point inspection, tire rotation and 4 wheel alignment on a holiday special rate offered by Mr. Diaz of which I knew nothing about, which cost me just a little over $200.00, my car drove as if it where brand new on the way home. Thanks to Mr. Diaz, I’ll continue to make the trip and be a loyal customer. Sincerely, T. Vasquez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I traded in my "old" beloved Mustang and purchased a new...

I traded in my "old" beloved Mustang and purchased a new Mustang from Mossy. I shopped around quite a bit and was very happy with the deal I got at Mossy. They are straight-forward, honest and easy to work with. Mossy has a laser focus on customer service. It was easy to close the deal and they had stellar follow-up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.