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Mossy Ford

(480 reviews)
2023 consumer dealer award
View 1 awards
2023 consumer dealer award

Reviews

(480 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mossy Ford from DealerRater.

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Andrew in Service was amazing. He answered all my...

Andrew in Service was amazing. He answered all my questions and had the service done when he said it would be. He was very courteous and pleasent to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, in time. and very easy communication with...

Great service, in time. and very easy communication with the assistant service manager Andrew Monroe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mossy Ford was quick with my service appointment and...

Mossy Ford was quick with my service appointment and clear in communication! I would highly recommend them, their customer service was fantastic. Thank you all so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service! Service was fast but detailed. Cameron was...

Great service! Service was fast but detailed. Cameron was awesome. I will be going back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Love Mossy Ford team! Highly recommend Cameron at the...

Love Mossy Ford team! Highly recommend Cameron at the Service Department! He will tray you like a family member - friendly, very helpful and knowledgeable. Thank you, Cameron! You are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Over marked up my car and manipulated me on car payment...

Over marked up my car and manipulated me on car payment never showing me the numbers. I regret buying here. I tried to return the car the next morning but the rep said he would talk to his manager and never got back to me. Do not buy here they are greedy and do not care about you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I did not have an appointment, my Escape had nails in my...

I did not have an appointment, my Escape had nails in my rear tires, David Lee took me in on Emergency appointment and replaced my tires while I waited. My Escape is a Fleet Vehicle and he called WHEELS and arranged for the repairs. David has a efficient and polite manner about him, he knows how to take care of unexpected emergencies, he could have put me at the end of the day but somehow worked me in without affecting his regular work flow. I am sure glad he thought a lot of his customers. Salvatore J Guida

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Efficient, thorough, kept me informed throughout the...

Efficient, thorough, kept me informed throughout the process. I would highly recommend Mossy for accommodating our needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very friendly and accommodating, wait was normal. Get in...

Very friendly and accommodating, wait was normal. Get in early to beat the rush. I recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Krystofer O’Hara provided great service. He was...

Krystofer O’Hara provided great service. He was knowledgeable, efficient and had my car ready within the timeframe he had promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.