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Norm Reeves Toyota San Diego

(548 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 10:00am–8:00pm Closed

Reviews

(548 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Hard to get someone on the phone. They feel a bit...

Hard to get someone on the phone. They feel a bit untrustworthy. Something feels “off” when dealing with them. Phone rep (on service side) unknowledgeable about issues, and unable to get into my chart.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Picked up truck after highway collision with major damage...

Picked up truck after highway collision with major damage and truck looked brand new. Top notch work from the collision center. Will use them again for all work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful and super fast! Jonathon was friendly and...

Very helpful and super fast! Jonathon was friendly and kind, very pleasant experience. I took my Lexus in to get serviced and it was done in less than an hour in the middle of the day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very disappointed, the parts department broke some piece...

Very disappointed, the parts department broke some piece off my car while doing an oill change has to wait almost nine hours and they charged me full price on my oil change instead of giving me a discount for the inconvenience!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not happy. Mixup occurred, turning my one hour oil change...

Not happy. Mixup occurred, turning my one hour oil change into a two hour and ten minute wait. When I called to make the appointment, I specifically asked for the earliest available appointment so I could get the car back in time to run another errand before my wife needed the car. This set me back a one week

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was my 1st time getting my vehicle serviced at this...

It was my 1st time getting my vehicle serviced at this location. Fantastic service provided by Jessica Herrerías! My car was ready in less time than quoted which is always great! I will be back again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good work in the time they estimated. Free shuttle to and...

Good work in the time they estimated. Free shuttle to and from the rental car place made things alot easier. Very minimal hassle. Overall I'm satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I made a last minute appointment to get my truck...

I made a last minute appointment to get my truck serviced. Denise and Bobby took very good care of me. This dealership has amazing service and a very friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department

San Diego Toyota dealership is the best. Q Holt is the BEST ! Always helpful with any questions I might have. 13 years coming to this service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Came in for my car first maintenance and everyone was so...

Came in for my car first maintenance and everyone was so friendly and helpful. Car was in and out fast. This was my first best experience in a car dealer after trying other dealers. Kuddos to the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.