San Diego Chrysler Dodge Jeep RAM

To save myself some time, I'll paste my e-mail to the service department. I've received to no response. For those seeking a quick recap, their service department attempted to use epoxy resin to repair a cracked (leaking) radiator. They billed my extended warranty company for a replacement ($1200+). I advised them I had discovered it and they corrected the issue. If you're not mechanically inclined... steer clear. It might meet the elements of insurance fraud. I'm still working out the details. I'll be going through the proper channels to report this activity. 04/18/23 San Diego Chrysler, Dodge, Jeep, & Ram Service Department 777 Camino Del Rio South San Diego, CA 92108 BAR #ARD-277427 Gabriel Ceballos and Todd Hatch, I am writing to express my disappointment and frustration with the recent service I received from your service department. On 04/06/23, I brought my 2018 Dodge Durango (VIN #1C4RDHDG8JCXXXXXX) to your dealership for a radio replacement due to delamination. Your vehicle inspection noted the vehicle's radiator and water pump needed replacement. All repairs were approved by my extended warranty company. On 04/14/23, I was notified the repairs had been completed and the vehicle was ready to be picked up. On 04/17/23, I was available to retrieve the vehicle. I paid my $50 warranty deductible. I looked at the invoice and noted the radio was replaced, the radiator was replaced, and the water pump was replaced. The costs associated with the radiator replacement were $1248.29. I drove to my home in Lakeside. I parked in the garage and could smell the odor of coolant emitting from the front of the vehicle. I opened the hood and inspected the engine compartment. I noted the radiator had damage, a crack, on the passenger's side. The damage appeared to have been coated with an epoxy resin or similar substance. There was coolant towards the bottom of the radiator. I obtained video and photographs of what I discovered. Based on these observations, I believe a person, likely a technician, attempted to repair the crack on the radiator with epoxy. I do not believe the radiator was replaced as noted on the invoice. It's well known in automotive repair it is unsafe to attempt to repair radiator leaks with epoxy or other substances due to the high temperature function of a radiator. I trusted your service department would take all necessary steps to ensure that the repairs on my vehicle were conducted with the utmost care and professionalism. At best, there was a lack of oversight by one of your technicians. At worst, this was an attempt to defraud a customer. Unfortunately, this brings into question whether the water pump was replaced. I'm going to rely on good faith and trust it was replaced. This attempt to repair the radiator was potentially hazardous, as it puts my safety and the safety of other drivers at risk. My wife is the usual driver of this vehicle. This could have resulted in a breakdown on a freeway or more serious damage to my engine due to lack of coolant. The fact that a critical component of my vehicle was not replaced as expected, raises serious questions about the quality of service your department provides. On 04/18/23, I returned the vehicle to your service department for proper replacement. This caused me to be late to work. Service Advisor Jose Luis Perez informed me my vehicle would be delivered to me. Jose Luis Perez has remained patient and professional throughout this experience. Gabriel advised me a rental vehicle was not available. I urge the manager of the service department to have a serious conversation with the technician responsible for the repairs of my vehicle. If there was no miscommunication between the service advisor and the technician, this is an unethical action. I wanted to reach out to you directly because you oversee service operations at this dealership. Any attempt to compensate me for my loss of two work hours and my frustration is appreciated.

Very nice and not pushy. Pretty much gave me everything g I asked for. Very clean

I took my 2016 RAM 1500 to the dealerships for a 75,000 mile tune-up on Monday, April 10, 2023 after previously making the appointment. I was informed that a full tune-up was not needed until 100,000 miles, so we did an oil change, alignment, air filter change and cabin filter change. I drove my truck home (about 10 miles) and it sat parked in front of my house until Friday, 4/14/23. That morning, upon starting the vehicle, the check engine light came on. I took the vehicle back to the dealership service department that morning and was told they would not be able to get to it until Monday since I did not have an appointment. The weekend passed, as well as most of Monday, so I called to see what was happening with our truck. I left messages on the voicemails for each of their service advisors and never received a call back. I then received a text message from Jose, who had checked the vehicle in on 4/10/2023, around 3pm asking for me to give them a good review on the link they sent. I texted him back explaining what was going on and he said he would look into it. I then got an automated text from the dealership with a link that was supposed to explain what, if anything, the truck needed for repairs. I clicked the link and the only information it had was "sensor replacement" and a cost of $825. There were no notes as to what kind of sensor, how quickly it could be done, or any other info. I texted Jose again and he ended up calling me back to tell me that the sensor was a fuel pressure sensor and that the service advisor, Fadi, was off today but that notes would be put in to get the repair started. I also asked Jose when the diagnostic had been done and he stated it was done on Friday, 4/14/23. On Tuesday, 4/18/23, I finally got a call from Fadi stating that the part needed would not be in until "possibly" Wednesday, 4/19/23. I asked that he check with other aftermarket providers such as Napa Auto Parts, etc. to find a quicker replacement. He did and there were none available. The repair happened the morning of Wednesday, 4/19/23. I picked up the truck around 11am (the repair was discounted to $789 from $825) and drove it the roughly 10 miles home. When I got out of the truck, there was radiator fluid pouring out the bottom of the engine compartment. I opened the hood and found that the radiator cap was not in it's proper place and was sitting on an engine support. I instantly called Fadi and left a message (around 11:30am). It is not almost 2pm and I have yet to hear back. I have concerns that something else might go be or go wrong, but I will not be bringing my vehicle back to this service department (even though I bought the vehicle from this dealership new).

Multiple visits with Service to repair clunking with noise in front. Not fixed as I write. General manager called me a bully for demanding this issue be resolved. Customer first?

Didn’t do what I asked when I did appointment, the only thing was the oil change and rotation, recalls and complaints never got fixed and haven’t got a call for new appointment, no paper work was ever emailed to me like promises about oil change that was done

I bought a car from San Diego Chrysler Dodge Jeep Ram. I was sold a car with no key to unlock the rims. They did not have the key at the dealership and their tool to remove the rim locks broke. So, now I have been waiting around 2 weeks to get new keys and locks for my rims. I also needed an oil change less than a month after buying the car... My service rep Islam, was horrible about calling me back. I must have 5-10 calls with no response. Lastly, my radio screen in my cars dashboard started malfunctioning. This was very odd because I have had the car for less than a year and the computer is already an issue. I took the car in and was told that I needed to pay 800 for a new rearview camera. I was adamant it was not the rear camera it was my dashboard but they assured my that is what the real problem was. After paying 800 I go to pick up the car, (which now has a new new scratches) turned on the radio, AND THE DASHBOARD SCREEN WAS STILL COMPLETELY BROKEN. I got ripped off for 800$ worth of work i didn't need, needed an oil change after driving the car for 1 month after buying it, it did not have keys to unlock the rims, customer service has been horrible at calling me back (in all fairness they have been better as of late). I can't in good faith recommend this dealership or its auto-shop to anyone.

Great customer service with minimal time without my car and great communication with service tech

Every time I get my Vehicle serviced Jose is on top of it and is very helpful. Wonderful service all around.

Worst customer service I’ve ever experienced!! No return calls. Had my car for 2 days, I called and left text messages with no call back. Finally, I Ubered to dealership to take my car back!

Three different service appts all within a year and not one thing has changed. Poor customer service, Poor communication (no callbacks at all!) and poor management!! Unfortunately, this is the only dealership that could handle my warranty for a Gorilla glass windshield replacement. I've been there three times now and it still has not been replaced. I figured under new management things would have changed but it is still bad with plenty of excuses and dancing around the actual issue!