Reviews
Excellent
they got me is with no waiting, took care of my first oil change with the car and explained to me why i was having issues with the transmission already though the car is only 9 months old,very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always happy to help our customers at Crossroads Ford of Indian Trail. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Service
Service was excellent and the staff was very helpful and professional "Great Job"
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent buying experience!
I purchased a 2015 Focus on Labor Day in conjunction with the 0% APR for 72 months sale.My salesman Mr.Jerald Little was very helpful and quite knowledgeable about the vehicle. He was not pushy or aggressive as other salesmen have been in the past at other dealerships.I've had my Focus for little over a week now,as so far I could not be happier! Thank you CR Ford for an excellent buying experience and a beautiful 2015 Focus!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
good job!
I enjoy dealing with the service department. They are very nice and well informed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A few service items
Dealing with Michael Zimmerman is always a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fair and friendly service
The service team always is very prompt and courteous, especially Bayard. The prices for service work are very competitive, more so than in the past. Most dealers in the past, have charged excessive prices for repair work, but that seems to have changed at CrossRoads.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
So so
The gentleman ghst drive me home was very polite and nice. The rest of the staff was indifferent. It was hard to find the entrance snd although the plsce was empty there were a bunch of men staring at computers and wandering around. Waiting area is uncomfortable. It feels more like a business than a place i mind having to do business. There are several other dealerships and repair shops i prefer to "visit".
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Great people and service and i would definitely recommend to my friends and family. Bought a new and used car from crossroads. Along with the service plan.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Tricia. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
Great dealership! Special thanks to Don Flint. I had really great experience buying my new car from Crossroads.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Crossroads Ford of Indian Trail. We appreciate your review and hope we can continue serving you for many years to come.
This gets tiresome
Bayard is great. Nothing else needed. Please stop with this!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase