Reviews
Write a reviewExcellent, knowledgeable care
Love mini of Portland! Culver always addresses our concerns and repairs in a friendly, professional and timely manner. Thank you Culver!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service experience
I brought our 2017 Countryman in for normal scheduled maintenance. Since we live approximately 50 miles from the dealership I elected to wait while the service was being performed. As usual, they made every effort to get the car in and out of the shop as quickly as possible without compromising the quality of the service itself. My service advisor, Raychel, is always an absolute pleasure to work with. She is very accomodating and makes every effort to keep me informed on the progress of the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lifetime oil change inspection
Took advantage of Lithias lifetime oil change for my 2005 -what a great deal! My car was ready quickly and was even washed. My only suggestion is to maybe add testing the car battery to the inspection list. My battery died the very next day. Luckily it was parked in my driveway and I had the day off.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I love my Chili Red Mini!
Joe was very helpful, we drove several cars until we found the right one. He was attentive, made follow up calls but we did not feel pressured. This car is so great! I have never loved a car this much before. I think everyone should at least test drive one so that they can see how much room there is, how well the car handles and all the fun features. I could not be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mini to the Max
Ivan does an outstanding job of making the customer feel special and important. He pays focused attention to detail and remembers everything. Josh is a very professional and efficient orchestrator of the service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ivan is outstanding!
WOW!! What an exceptional experience I had with Ivan in the shop. My car had a rattle on a road trip and I had to dolly it home 400 miles with a box truck because I only wanted an authorized Mini shop to look at it. I was told it was my timing chain (2000.00 repair) and that my car was "famous" for this problem and faulty parts which was surprising given the road warrior my mini has been. Always reliable, always a pleasure to drive! Ivan saw that I was a bit frazzled by this experience and had just the right tone to make me feel like I made the right decision. My car was diagnosed and I was promptly informed it was my serpentine belt (130.00 repair). So relieved and impressed with the level of service I received from Ivan at Mini of Portland. My car was ready the next day and even washed Customer for life!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary lowell
Thank you for your help and info on what was completed . Good people are hard to find but you found them ,thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service department
It was busy when I came in but they took care of me in a timely manner. They let me know at the end of the service what I need to get done in the next few months and year.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service at it's best.
Great place. comfortable and entertaining environment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing people and cars
Love the team at mini of Portland especially Joe Baniago he understood my needs and made it happen super quick which I asked for. I will definitely be buying my future vehicles with Joe Baniago at mini of Portland he is a straight up person no hidden stipulations or anything very cool guy I recommend thanks joes you rock
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase