Reviews
Can't even do a simple oil change
Went in for an oil change. The first visit they underfilled the oil. The second visit they overfilled it. Finally on the third try they got it. Really? The dealership needs three tries to do an oil change? What works happen with a difficult repair?
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tanya, thanks for taking the time to write this. We are very sorry for the inconvenience with above. Can you please call our service manager, Blanca Simpson to discuss further? 201 796 8500 ext 1212.
Justin and Anthony did an amazing job! I was impressed...
Justin and Anthony did an amazing job! I was impressed with their professionalism and patient. They went above and beyond to help with any concerns I had. I will definitely be back soon. Kudos to both and Audi for putting their customers at the center of what they do!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Luis is an exceptional salesman, very well versed in all...
Luis is an exceptional salesman, very well versed in all the vehicles Audi offers. My family and I couldn’t ask for a better sales experience. We absolutely love our 2021 Audi Q8 and Luis made sure both me and my wife got exactly what we desired. I would recommend Luis Perez to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience at Jack Daniels Audi Paramus....
I had a great experience at Jack Daniels Audi Paramus. The process was stress free and I got the best price. The whole staff was very welcoming and knowledgeable especially Gent who went above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gent, Kim and team made it such a smooth experience to...
Gent, Kim and team made it such a smooth experience to lease our new Q7. We felt they were honest and trustworthy. The tech specialist was awesome and really spent his time to ensure we learned all the bells and whistles in the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Working with Justin was a fine example of the Audi...
Working with Justin was a fine example of the Audi Experience. Courteous, knowledgeable, patient, professional throughout the deal. Highly recommend this dealership. Ask for Justin!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership was super accommodating and listened to...
This dealership was super accommodating and listened to the wants and needs of our new car. They went above and beyond to make sure we were 100% thrilled with our purchase during a time of uncertainty. We are very grateful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was great! The best stuff ever ever guys were...
It was great! The best stuff ever ever guys were professional and nice. Love them definitely will come back for more cars. Best time ever
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Called Jack Daniels Paramus about a quantum grey SQ5 CPO....
Called Jack Daniels Paramus about a quantum grey SQ5 CPO. They had just sold it. Luis called out that his GM was getting rid of his SQ5 soon if I wanted to take a look at that one. From the first phone call to me purchasing the vehicle, Luis was amazing! Polite, not pushy, honest, and communicated throughout the whole process and answered any questions I had. He even helped deliver my vehicle so I could get it a day earlier!!! Also got a GREAT deal on my 2020 SQ5 Prestige!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Luiz was very knowledgeable. Excellent service, he didn’t...
Luiz was very knowledgeable. Excellent service, he didn’t even mind when I contacted him after hours for questions. Quick to respond to text and email, held my hand through the way answering any questions I had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car