Reviews
Dolly is the best!
Dolly is the best! I have bought several cars from her and nothing but the best overall experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dolly costs is too notch.
Dolly costs is too notch. She is patient understanding and has a skill for locating what you are looking for! Trust her and her team for a smooth and pleasant experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service was terrific and I would highly recommend.
Service was terrific and I would highly recommend. I am a repeat buyer. Great shop.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dolly costa is the best sales advisor.
Dolly costa is the best sales advisor. This is my second Audi from jack daniels. Everyone there is very helpful. No pressure whatsoever. Love dealing with them and love my S5 convertible!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just purchased a 2023 E Tron S Sportback, and my
Just purchased a 2023 E Tron S Sportback, and my experience could not have been better. Honest communication, dedicated time, fair pricing made this experience far different than other car buying times. In today's economic climate, it was a pleasure. I world recommend them to anyone and everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ready to pick up new car and …
Spent a week finalizing a deal. Ready to pick it up and dealer calls me to inform me that car was just sol. Car being sold away is normal but dealer not caring to inform me is shows little care about his customers. Don’t waste your time with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ready to pick up the car and dealer informs that the car
Ready to pick up the car and dealer informs that the car was sold couple of days before. The minimum is to inform the client especially when you have spent a full week working on the details, they didn’t even care to call prior to the delivery day. Very unprofessional don’t waste your time with them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Marco Vieira, we are so sorry about your experience. We strive to achieve excellence but we have failed at doing so here. As much as we understand and appreciate you taking the time to post this, we have to be fair in pointing out that our salesman pushed since Tuesday for a deposit to mark this car sold. You were not ready and even at one point said if this doesn't work it is no problem and was not meant to be. Throughout the week, you were holding off waiting on tires from another dealer for your trade in. During this time our salesman asked you every single day if you wanted to move forward in which you were not ready to move forward with a deposit. Finally late yesterday with our programs/deals expiring you said you were good to go. You finally sent the deposit and paperwork back at 7pm AFTER WE CLOSED for the day and unfortunately the car had just sold to a lady who walked into the showroom for that specific S5 Cabriolet just a couple hours prior. Our team should have absolutely called you as soon as this happened and we sincerely apologize we didn't do that until the following morning. But please keep in mind we gave warning this can happen as we could not mark the car sold without a deposit and we pushed you to finalize this deal everyday for almost a week for this exact reason. Once again we are sorry and we hope when you (or the internet) look back at the events here, you can see we did our best to prevent this exact situation.
Tal Vander, your sales rep Luis Perez sent a text at 6pm saying we had a deal and even answered “you are all set for tomorrow” after confirming receipt of all the paperwork. Luis had been very helpful all week and it is unfortunate that at that point he was selling a car already gone and he had no idea. I was never told that it was too late. Your customers should be aware that “ we have a deal” and “ you are all set for tomorrow” texts received from your sales might not mean much.
Thanks Marco. We apologize for the inconvenience. Luis was already on his way home as we close at 6pm and made a mistake as he didn't realize someone had sold the car an hour prior. It was a genuine mistake. As you and I discussed Luis had been asking you for a deposit for a week and you held off. You even mentioned if the car sells it is ok.. But then it did sell and you wrote these reviews. Thanks and best of luck in the future. - Tal
Extremely polite and helpful when it comes to buying the
Extremely polite and helpful when it comes to buying the car. But the unprofessionalism shown by the staff when it came to doing the service was astonishing. They mocked BMW for having sub par customer service, but boasted how excellent there services are. My phone calls were not answered, no follow ups, and lie after lie. I was told the car would be ready same day. It’s 4 days later, and now all of a sudden they don’t have the parts. And the general manager was extremely dismissive of my concerns. Extremely disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Seamless, personable and excellent to work with!
Seamless, personable and excellent to work with! Made a stereotyped unpleasant business very pleasant. Look forward to continuing the relationship.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks you for the 5 star review!
Great service along with staff and a great vehicle is
Great service along with staff and a great vehicle is what makes up a great Experience. Jack Daniels family is truly Outstanding You are surrounded with people who want to be here and it shows Thank you for another great experience Edward Young
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks you for the 5 star review!