Reviews
I needed it simple. Simple is exactly what I got.
I knew which car I wanted, and Kim helped me get through the process of buying that car with minimum hassle. I don't do crowds, and I detest the car buying experience as a rule. Kim steered me through it in such a way that afterwards, I called my wife and told her "I think I just bought a car". I've never had a better, more relaxed car buying experience, and I will recommend Jack Daniels, and Kim Medina, to anyone looking to do the same.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Audi A5
Manny was very responsive. Proactively called me when I had cars he thought I would be interested in. Was very patient and understanding. Helped educated me on the vehicles and was very helpful overall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent Experience for Manhattan car shopper
Really enjoyed the easy buying experience from the dealership and David Webster and Andy Kim. David helped us through the process and worked with us on a deal. He also helped us worked through acquiring new insurance. Thank you Jack Daniels Audi! - Jeff H.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
He was incredible! Manny was so helpful and gave me the...
He was incredible! Manny was so helpful and gave me the best rates. He showed me the car fax on the vehicle and taught me everything I needed to know about first car buying!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent- Gent was amazing, not pushy and very...
Excellent- Gent was amazing, not pushy and very knowledgeable. Took the time in the rain to explain all features and we left very happy! Thanks Gent and Anthony in finance!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was the single best car buying experience I have...
This was the single best car buying experience I have ever had. Luis Perez gave incredible service and attention without cheesy or annoying pressure. Most importantly , once I decided I would like to buy the car - I showed up and was literally in and out of the dealership in 15 minutes!!!! Seriously, 15 minutes! AMAZING! I would highly recommend doing business with Luis and the Audi team again! This was my first Audi purchase but will not be the last. Thanks again for the “great” Customer Service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing experience. The salesmen make it so easy and are...
Amazing experience. The salesmen make it so easy and are honest about their opinions. No one is just trying to sell a car to make commission.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Luis gave us an incredible experience while choosing and...
Luis gave us an incredible experience while choosing and buying our new Audi. Very supportive and proactive, I am very happy with the purchase I’ve and made.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Luis and Andy were such a pleasure to deal with and...
Luis and Andy were such a pleasure to deal with and helped me through the process of my purchase of a Q3. Highly recommend both!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bad experience
Walked in to look at 2 used cars I had emailed about. Was given incorrect information about one and steered to a new car. After a test drive was brought inside Tried to sell me a new car. Never once paying attention to my request for used. I had an offer from a competitor for my trade that was nearly 3,000 more that what they offered and when I pressed for a used car they lowered their offer. Never again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mrllnfn, Thanks so much for taking the time to write a review. We pulled up and reviewed your account. We do see both cars you inquired about sold before arriving and that created the reason for offering to sell a new car as alternative. But either way we are so sorry you had a bad experience. We do strive to make every experience a 5 star experience , if you can find it in your heart to give us another chance we would be happy to work with you. If you can please call our General Manager, Tal Vander @ 201 796 8500 ext 1108, we would love to speak with you further. Thanks, stay safe and hope to see you again.