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Jack Daniels Audi of Paramus

(1,190 reviews)
Visit Jack Daniels Audi of Paramus
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 645-5111 (201) 645-5111
Used (201) 645-4161 (201) 645-4161
Service (201) 645-5098 (201) 645-5098

Reviews

(1,190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Audi of Paramus from DealerRater.

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expertise on all levels

I can't say enough how well I was treated at jack daniels Audi in Paramus. Everybody there was on board to assist. Imani Murray was my salesperson and I could not ask for a more complete professional. Imani new the vehicle inside and out, did not pressure in any way, and had the answer for all my questions. He also asked the questions he needed and those I forgot to ask as I was too absorbed in the car. Imani gave me the time I needed to drive the car, absorb all the vehicle had to offer and a little time to let me catch my breath and gather my thoughts. Overall from the test drive through my purchase Imani was on top of things, never pressured, and with grace and professionalism handled me being late with everything he needed from me. Nobody in my search treated me as well as Imani. I will be back and will tell anybody who wants to listen to shop with him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great review! Glad Imani took good care of you. Your recommendation is greatly appreciated. Thanks for your business!

1st time Audi buyer

Met Mario Santos at a car wash liked his car. He asked if I ever owned an Audi and I said no but was lookingg for a new car as I was trading in my Gran Turismo. He had me come in spent hours with me going over what I was looking for and all the possible cAudi cars I could get for what I was looking for. He was very knowledgable and I am very happy with my purchase and the trade in value they gave. Highly recomend the dealership and Mario Santos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. Glad Mark took good care of you. Best of luck!

Dealer response

Thanks for this excellent review. Your feedback is valued and your business is appreciated. Best of luck with your new car!

Easy!!

This was my third time leasing a car, and it was by far the best and easiest process I've had! I worked with a few different people, and all of them were very friendly and helpful. Imani was great! I didn't feel pressured at all. He even returned my previous car to the other dealership for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this 5 star review. We wish you the best of luck!

Tal is the man to see as soon as you walk in!

I recently purchased an Audi from Tal. No need to say more about Tal other than he is the salesman to see at the dealer. He was great from the beginning to the end of the sale and an awesome follow up even after the sale. I'm sure there are other great salesmen/saleswomen but do yourself a favor and just go to Tal! You won't regret it!! Thanks again Tal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this awesome review. Glad Tal took good care of you. We wish you the best of luck!

Excellent Service, Honest & Transperant

It's new lease of Audi Q7 2017. Tried to find out who offers the best lease value among three dealerships. Fortunately , the bank that works with Jack Daniels, had offered a much better deal than others, better than Audi Financial Services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. We appreciate your business and wish you the best of luck!

Solid People to Work With

Very responsive team. I would definitely work with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Brian, thanks for sharing your feedback. Best of luck!

Couldn't be happier with my new Q3

Jimmy was great! He personally took me for a test drive, showed me the service center & helped me get the best deal possible on my new Q3. I travel far all over the state of NJ for work & he made sure that my lease would meet my milage needs appropriately. His knowledge of the vehicle & its features was impressive. I was considering another vehicle & I am more than happy that I went to Jack Daniels Adui. Ive never had a better car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for sharing your feedback with us. We value our customers and really appreciate your business. All the best!

Quincey was GREAT!!!!

The service I received from Quincey Holloway was outstanding! I did not feel rushed or pressured into purchasing a vehicle. He's patient, caring and listened to my needs. He explained the benefits of buying versus leasing, he took his time to show me some cars and was overall a huge help! He personally took me out for a test drive and explained everything that he knew about the car front and back. He even took the time to set up my Bluetooth! He truly wanted me to leave happy riding home in my new A5 convertible. I love it! It's way more sexier than my Q7. He made my experience at Jack Daniels Audi a pleasant and enjoyable one. I will definitely refer all my friends and family to Jack Daniels Audi in Paramus. Thank you Solomon and Quincey for making the deal happen!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us earn your business. Glad Quincey took good care of you. Best of luck!

HORRIBLE

Maurice seemed like a nice guy BUT never called back when I tried I made an offer to buy one of their listed pre-owned cars. He promised to call back but 3 hours later had left. Salomon Faizi picked up my incoming call, boasted of being a manager and said that my offer seemed very reasonable but that I should wait 2 more days to hear back from Maurice. Salomon epitomized the worst of the "used car sales approach." He attitude was obnoxious and know-it-all. Customer service or rapport wasn't his goal. He had his script memorized and actually said that I should buy my used car in NJ not NY or CT because their roads were better. BMW and Mercedes are looking more attractive but I'll make sure to buy them in NJ where the roads are better- NOT!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thanks for your feedback. Customer satisfaction is our number one priority. We do apologize if you experienced anything unsatisfactory. We will investigate this review. Thank You.

So good we walked away with two new cars in one deal!

My husband of course was on my case to start shopping around for a new car; his car lease was approaching expiration. We went to Mercedes and Audi (Upper Saddle River) to not only look but walk away with a new car and that simply was not happening given the poor deals they were offering. Frustrated after spending half of the day on that Saturday, my husband decided to go to Jack Daniels Audi Paramus alone. When he returned, he was driving a beautiful new Q3 and walked away with a fantastic deal - far better than that was offered at the other Audi location. My husband during closing the deal on the Q3 also negotiated to trade in our second vehicle (Q5) for an A6. Thanks to the great service of Quincey Holloway, he also got me into a new vehicle the same week as my husband; completely unplanned but too good to pass up! We love our new cars and couldn't be more appreciative to the team at Jack Daniels who were helpful, patient (working parents aren't the most responsive sometimes) and completely accommodating! Will definitely refer all our friends & Family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Excellent review. Its our pleasure to provide you with this type of service. Thanks for letting us earn your business. Best of luck!